Service Planner

Your role:

• Administer the forward planning of all open orders, ensuring departmental service requirements are met in a timely and efficient manner.

• Ensure that orders are accurately created, allocated, and released to the appropriate engineer prior to the scheduled visit date.

• Confirm the availability of all required parts ahead of the visit.

• Liaise with customers via phone or email to arrange and confirm service visits, ensuring they are fully informed about the scope and timing of the work.

• Monitor and record the progress of all customer orders to ensure completion and plan any additional work as needed.

• Ensure all service orders are promptly closed and/or invoiced upon completion by the service engineer.

• Maintain accurate scheduling on the Planning Board to enable high-quality reporting through SAP.

• Regularly communicate with the Planning Team Leader, Regional Service Manager, Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.

• Highlight and resolve any operational or planning issues in coordination with the Planning & Contracts Team Leader and/or Regional Service Manager.

• Collect and accurately record information from Field Service Engineers to maintain up-to-date customer records.

• Manage tasks in C4C and VeasyPlanner as soon as they are received.

• Issue non-core and service-related purchase orders to third-party suppliers as required.

• Provide assistance with contract processing when necessary.

• Support ad-hoc projects as assigned.

To Succeed, You Will Need:

• A solid understanding of professional knowledge and how to apply it effectively.

• The motivation to expand, share, and apply work-related knowledge.

• The ability to foster a quality-focused culture that supports continuous performance improvement.

• Awareness of how your role contributes to the overall business strategy.

• Strong communication skills to clearly convey and exchange ideas and information.

• A systematic and results-oriented approach to planning and execution, with appreciation for the need for monitoring and control.

• A clear focus on customer satisfaction and the initiative to take appropriate actions to meet customer expectations

In Return, We Offer You:

The opportunity to take full ownership of the customer service experience, applying a cradle-to-grave approach to all service administration and daily planning activities, ensuring all planned service requirements are delivered efficiently and on time.

About Leybold

Leybold    employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.