驻厂服务工程师

Mission

Your mission is to maximize the customer satisfaction on service quality and capability with providing professional onsite service and consultancy while promote service products to generate service NIS.

您的使命是通过提供专业的现场服务和咨询，最大限度地提高客户对服务质量和能力的满意度，同时推广服务产品，创造服务销售收入。

Major Responsibilities

Duties and responsibilities include, but are not limited to:

• Work independently for service work of company products
• Clearly understand service contract scope and KPI
• Make service plan based on service contract requirement
• Strong implementation based on service contract requirement
• Provide Walk the Line activity and report
• KPI data collection, analysis and demonstration
• Finish service documents according as company or customer’s standard
• Onsite workshop management and lean suggestion implementation
• Implement the ISO internal or external audit requirement
• Keep good relationship with customer
• Collect customer request and feedback to sales or manager
• Work closely with sales team & project team on new equipment installation
• Provide tool operation training to customer
• Customer quality issue claim and follow up to close
• Raise red flags when there is business and technical risk
• Coaching other on-site technician to finish service work
• Fix assets, safety PPE and fire protection equipment management
• Follow strictly on Safety, Healthy, Environment, Quality policy from both Company and Customer
• Strictly follow the safety procedures and work instructions, be directly responsible for personal safety in workplace. Correctly wear Personal Protective Equipment. Actively participate safety training, self-learning and other activities. Report safety risks to prevent accident. 
• Assist team leader’s work about service contract
• Other requirements from manager

 任务职责包括但不限于:

• 独立完成公司产品的服务工作
• 清楚了解服务合同的范围和KPI
• 根据服务合同要求制定服务计划
• 基于服务合同需求的强力执行
• 提供巡线活动及报告
• KPI数据收集、分析和演示
• 根据公司或客户标准完成服务文件
• 现场车间管理及精益建议执行
• 执行ISO内部或外部审核要求
• 保持良好的客户关系
• 收集客户的需求和反馈给销售或经理
• 与销售团队和项目团队紧密合作进行新设备的安装
• 为客户提供工具操作培训
• 客户质量问题索赔及跟进
• 当存在商业和技术风险时，发出警告信号
• 指导其他现场技术人员完成服务工作
• 固定资产、安全防护用品及消防设备管理
• 严格遵守公司和客户的安全、健康、环境、质量政策
• 严格遵守安全规程和作业指导书，对工作场所的人身安全直接负责。正确穿戴个人防护用品。积极参加安全培训、自学等活动。报告安全隐患，防止事故发生
• 协助主管做好服务合同工作
• 完成经理的其他要求

Education & Experience

• Graduate from college in mechanical or electrical engineering or above

• At least 2 years’ experience in aftermarket service of industry product

Knowledge & Skills

• Mechanical, electronic and electrical knowledge
• PLC, Fieldbus and Ethernet knowledge are considered as the advantages
• Strong skill of diagnosing, repairing and troubleshooting
• Good PC and MS office skills
• Good communication and interpersonal skills
• Basic English knowledge

Personality & Behavior Traits

• Customer oriented
• Result oriented
• Self-motivation and independence
• Teamwork spirit
• Quick learner
• Urgency awareness

教育和经验要求：

• 机械或电气工程专业大专以上学历
• 2年以上工业产品售后服务经验

知识技能：

• 机械、电子、电气知识
• 有PLC、现场总线和以太网知识的优先考虑
• 较强的诊断、维修和故障处理能力
• 熟练使用计算机和办公软件
• 良好的沟通能力和处理人际关系技巧
• 基本的英语知识

性格和行为特质：

• 以客户为中心
• 结果导向
• 自我激励和独立
• 团队合作精神
• 快速学习者
• 紧急意识

City
北京

Recruiter
young.zhang@desouttertools.com

Hiring Manager
Chile Wen

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com