Technical support engineer

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

1. Localization & Dual sourcing

- Support to cost reduction projects with technical advice and knowledge

- Fit & Function test support

- Technical risk assessment , verification, validation, reliability

- Communicate with NTV and Supplier engineering team

- Deep diving in technical specification of each components

- Support copy exact technical qualification

- Manage technical schedule each items

2.  Compliance

- Understanding basic international & domestic regulation related with our products.

ISO, CE, ATEX, Intertek, ROHS and so on.

3. Test

- Create test plan and report such as validation and reliability.

4. Production / Remanufacturing quality improvement

-Technical investigation for all kind of product quality issues to improve and provide technical solution

5. Customer satisfaction

- Responsible for technical solutions for customer problems

- Support technical knowledge to existing product and applications

- Give basic training and guidance to local engineers

6. Support warranty reduction action

- Continue to monitoring & analysis warranty with CIP activities

• Knowledge areas/Skills (minimum level of knowledge to fulfil the role’s responsibilities)

• Create technical support object and plan
• Understand technical support process
• Understand product design and make plan
• Understand PCP
• Understand product & process data
• Needs project plan & priority
   

• Other requirements (e.g. Language skills; competencies; expected travel requirements)

• Communication skill with customer & suppliers
• Understand customer satisfaction is the key successful factor
• Be good at using general office software, Word/Excel etc.
• Having problem solving experience in an engineering discipline is a plus
• Self-motivate and self-confident
• Lead project with related co-workers

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.