Operations and Service Lead Denmark & Norway

Join Us as Our New Operations and Service lead for Denmark & Norway

Atlas Copco Specialty Rental Europe is looking for an energetic, people‑driven, and results‑oriented Operations & Service lead to lead our service and rental desk teams across Denmark and Norway.

In this pivotal role, you will be responsible for driving operational excellence, ensuring customer satisfaction, and shaping the future of our regional service organization.

If you thrive in a dynamic environment, love supporting people, and get energy from solving operational challenges, this role is for you.

Your role

As Operations & Service lead, you will:

Lead & Develop

• Manage, coach, and motivate the Danish and Norwegian operations teams.
• Own the integration and development of operational team members and ensure they receive effective onboarding and training
• Promote a “Safety First” mindset in all daily operations.

Drive Operational Excellence

• Allocate people, equipment, and spare parts effectively across the region.
• Monitor and improve key performance indicators (KPIs) such as uptime, utilization, costs, and service quality.
• Optimize service processes to boost productivity and reduce costs.
• Conduct regular depot visits, safety walks, and quality checks.

Ensure Customer Satisfaction

• Safeguard high service and product quality.
• Address customer concerns quickly and professionally.
• Support cross‑team collaboration to solve complex operational challenges.
• Take the lead in bigger projects as SPOC for the operations side of the project.

Steer Service & Rental Desk Activities

• Oversee check‑in/check‑out priorities, repairs, and maintenance activities (field + depot).
• Ensure proper contract follow‑up from fleet allocation to invoicing (A to Z).
• Guarantee up‑to‑date certifications and documentation for local fleet.
• Ensure efficient and correct use of systems

Optimize Resources & Financials

• Reduce operational costs through smart stock management and supplier evaluation.
• Ensure correct reporting, invoicing, and PO approval flows.
• Support correct fleet planning in close collaboration with the Regional Manager.

To succeed, you will need

• Strong leadership skills with a passion for developing people.
• Hands‑on operational experience in service, rental, or technical organizations.
• Ability to analyze performance metrics and improve processes.
• Customer‑oriented mindset with strong communication skills.
• Structured, solution‑driven, and energized by challenges.
• Familiarity with rental operations or technical services is a plus. 

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

• A key leadership role with impact across two countries.
• A positive and energetic team culture built on curiosity, passion, and continuous improvement.
• Opportunities for personal growth within a global organization.
• The chance to shape the future of our service performance in the region.

Job location

This role requires you to work on-site at our office and deports in Denmark and Norway. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.