Business Process Expert Service Lifecycle Operations

Your role

Ready to make an impact? Do you enjoy tackling operational challenges, improving processes and working closely with people across the globe? Then this is your opportunity to join the Power Technique Service Division.

As a Business Process Expert – Service Lifecycle Operations, you play a key role in strengthening and elevating our service processes across Customer Centers and Product Companies worldwide. You ensure that local business needs are translated into clear, effective global standards and that these are successfully implemented and adopted in daily operations.

Within Service Lifecycle Operations, you focus on end-to-end processes such as installed base management, warranty handling and serialized product information. You take ownership of one or more of these domains and contribute to building scalable, efficient and future-proof ways of working.

In this global role, you collaborate closely with business key users, business process colleagues, IT product owners and divisional stakeholders. You analyze and optimize processes, translate requirements into clear specifications, drive automation to improve efficiency and support implementation and adoption across the organization. By setting up process controls and monitoring KPIs, you enable data-driven decisions and continuous improvement. At the same time, you actively build and maintain a strong user community, ensuring knowledge sharing, feedback loops and engagement across regions.

You combine a strategic mindset with a hands-on approach, supporting key users and driving improvements that have a direct impact on our service performance and customer experience.

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.

• Experience in process improvement, functional/technical analysis and translating business needs into clear specifications
• A strong project mindset and the ability to drive change in a global, multicultural environment
• Analytical thinking combined with a pragmatic and solution-oriented approach
• Excellent communication skills and the ability to connect with different stakeholders
• A customer-focused, proactive and collaborative attitude, with willingness to travel regularly

You are fluent in English; additional languages are an asset. Experience with SAP, Power BI or SQL is a plus. A university degree in engineering, business administration, IT or equivalent experience completes your profile.

In return, we offer

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.
 
You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will also have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely (40%) and being on-site (60%) at our (insert organization here) in Antwerp, Belgium (BE).

This position is posted on the international job market, but local terms and conditions will apply. 

Contact information

 Talent Acquisition Team: Kate Verschragen