Business Process Expert Service Operations

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Want to experience a job where you can feel the impact of what you do? Do you love to take on any operational challenge and get a kick out of optimizing processes and connecting with people? Then join the Power Technique Service Division at Atlas Copco Airpower, where you work with customers, get loads of exciting possibilities, and have your initiatives realized.

In this role it’s your responsibility to define, develop and implement processes, solutions and best practices in the area of direct service operations which will lead to improvements in operational efficiency and ensure customer satisfaction.
You will define the direct service processes and projects together with divisional management, regional service BPX’s and the local organizations, have them implemented, organize/conduct training, visualize through business intelligence and assisting the Customer Centers focusing on process implementation and agreement.

You will report to the Process Operations Manager.

Your main responsibilities include:

• You will define and map operational service process flows, standard procedures and best practices leading to operational efficiency in collaboration with service experts, service BPX’s, business area IT and the divisional management.
• You will capture local requirements and translate them into global process specifications. Do not limit yourself to the act! system, but look at the E2E processes and work together with BPX’s within other steams, BA’s, systems.
• You will build/maintain a BKU community to keep all BKU’s informed on update and changes (in collaboration with other service BPX’s)
• You will support the Customer Centers in implementing best practices for their organizations.
• You will perform on site process and efficiency assessments at customer centers and cooperate together to improve adoption
• You will take up responsibility for a limited number of customer centers as Single Point of Contact to the local management team and divisional management team to report on overall status reporting.
• You will develop process-driven KPI’s to improve adoption
• You will help and trouble shoot user’s question by doing the right analysis
   

 
To succeed, you will need  

Educational

Preferably, you have a university degree in applied or commercial Engineering, business administration or information technology (IT). Or you’ve gained experience in a similar environment.

Experience

• You enjoy working in a global environment.
• You have a profound understanding of functional/technical analysis of systems
• We rely on your expertise in writing clear specifications
• You’re a true project manager and get a kick out of process improvement
• Mapping processes is what you do best
• You have an excellent command of English and other languages are an asset.
• Knowledge of SAP, CRM, SQL and reporting tools can help you in this role.

Personality 

• You are customer-focused, flexible, enthusiastic and a professional team player
• You build bridges easily and you have an analytical, out-of-the-box mindset
• You enjoy solving problems and you are openminded when approaching new challenges
• You like chasing goals and lead your own succes
• You have an interest in the culture and the way of doing business in different countries and a multicultural environment
• You are willing to travel regularly.
   

In return, we offer you

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience a onboarding program, including guidance by your manager.
• We support you and your well-being with different programs like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.

Job location

We are a global team working in a hybrid model, with a possibility to work 2 days a week from home. We have offices in Aartselaar (Antwerp), Belgium. #Li-hybrid
 

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.