Technical Service Specialist

Your role

Are you ready for a challenging technical role with diverse responsibilities? Do you enjoy working in an agile environment, close to customers, where new initiatives and possibilities are constantly emerging? Excited to reinforce and be a part of a team with a “we’re in this together”-mentality?

Join the Power Technique Service Division at Atlas Copco Airpower!

As Technical Support Specialist, it will be your mission to solve complex technical issues and initiate optimization projects. You will ensure we understand our customer's needs and that we provide the equipment and services to support those needs. You will report to the technical service manager.

We take care of the aftermarket for all mobile products made in Aartselaar, from small compressors and motor drive breakers to high pressure boosters and air treatment systems.

In this role, you will provide second- and third-line technical support, working closely with our teams at customer sites to resolve complex technical challenges. You contribute actively to continuously improving product quality through proactive reporting and follow-up, including the analysis of warranty and failure data and insights from our connected equipment. As a key contributor, you take the lead in technical committee meetings (TCM) and play an active role in product quality meetings (PQM).

You are also closely involved in product development, ensuring excellent serviceability and the lowest lifecycle cost through strong participation in project team meetings (PTM and PCM). In addition, you help shape knowledge excellence by developing and delivering technical trainings, troubleshooting guidelines and digital learning content in line with our divisional strategy. Throughout all of this, you collaborate with a wide range of stakeholders across departments and divisions to make a real impact.

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.  

• You have bachelor's degree in engineering. A solid experience of minimum 3 years in a similar, technical environment could also be relevant. Both would be ideal.
• You possess technical affinity and preferably also the essential knowledge of compressors and diesel engines.
• You show an intrinsic interest in IoT (Internet of Things), connectivity solutions and alternative power sources such as hybrid drives, VSD, battery technology.
• You are fluent in English, as this is our internal language and necessary for networking and collaboration in multinational teams. Mastering an additional language is considered as a nice bonus.
• You can’t wait to travel and make short international trips as your technical expertise is needed.
• We are looking for a customer-centric, down-to-earth and dynamic person, a result -driven, radiant personality who leads by example. Someone who thinks in solutions in stead of problems and is excited to take on small and bigger projects together with the technical support team.

In return, we offer

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will also have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Power Technique Service Airpower offices in Antwerp, Belgium (BE).This position is posted on the international job market, but local terms and conditions will apply.