Technical Service Specialist

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Are you ready for a challenging technical role with diverse responsibilities? Do you enjoy working in an agile environment, close to customers, where new initiatives and possibilities are constantly emerging? Excited to reinforce and be a part of a team with a “we’re in this together”-mentality?
Join the Power Technique Service Division at Atlas Copco Airpower!

Your mission

As Technical Support Specialist, it will be your mission to solve complex technical issues and initiate optimization projects. You will ensure we understand our customer's needs and that we provide the equipment and services to support those needs. You will report to the technical service manager.
We take care of the aftermarket for all mobile products made in Aartselaar, from small compressors and motor drive breakers to high pressure boosters and air treatment systems.

Main responsibilities include:

• You will offer day by day 2nd and 3rd line technical support in solving complex problems together with our teams at customer site.
• You will continuously improve the product quality by a proactive reporting follow up. This includes analyzing warranty reports, failure reports and the behavior of our connected equipment. You are the driving force in the technical committee meetings (TCM) and participate in the product quality meetings (PQM).
• You will play an active role in product development to assure exceptional serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM and PCM).
• You will develop and provide technical training, troubleshooting guidelines, video instructions, … following our divisional strategy.
• You will collaborate with all stakeholders (cross-departmental and cross-divisional).
   

 
To succeed, you will need  

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

• You have bachelor's degree in engineering. A solid experience of minimum 3 years in a similar, technical environment could also be relevant. Both would be ideal.
• You possess technical affinity and preferably also the essential knowledge of compressors and diesel engines.
• You show an intrinsic interest in IoT (Internet of Things), connectivity solutions and alternative power sources such as hybrid drives, VSD, battery technology.
• You are fluent in English, as this is our internal language and necessary for networking and collaboration in multinational teams. Mastering an additional language is considered as a nice bonus.
• You can’t wait to travel and make short international trips as your technical expertise is needed. 

We are looking for a customer-centric, down-to-earth and dynamic person, a result -driven, radiant personality who leads by example. Someone who thinks in solutions in stead of problems and is excited to take on small and bigger projects together with the technical support team.
 

In return, we offer you

• We believe and foster a learning culture where global mobility is an important enabler for growth.
• Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.
• You will experience an onboarding program, including career guidance by your manager.
• We support you and your well-being with different programs like running groups, family parties, team events, and more.
• We offer health insurance, paid leave and retirement benefits.
• Are you missing something? Help shape it and bring in your ideas.
   

Job location

We are a global team working in a hybrid model, with a possibility to work 2 days a week from home. We have offices in Aartselaar (Antwerp), Belgium. #Li-hybrid
 

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Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.