Technical Support - CS Integrated Systems & HRS

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Technical Support Engineer - CS Integrated Systems & HRS
Location: Asan, Korea, Republic of
Brand: Edwards
Business Area: Vacuum Technique
Department: Edwards Korea – PC Asan
Company: Edwards Korea Ltd (Production Company - Semiconductor Division)

Join our dedicated team at Edwards, a global leader in vacuum technology, as a Technical Support Engineer specializing in CS Integrated Systems and HRS. In this critical role, you will play an essential part in ensuring the highest level of technical service and support for our innovative product lines, contributing to our reputation for excellence and customer satisfaction.

Your Role

• Conduct comprehensive technical investigations into a wide range of product issues to identify root causes and develop effective solutions.
• Focus primarily on supporting HRS-related projects, especially during the initial 1-2 years, providing expert assistance for both factory and field technical concerns.
• Take responsibility for delivering technical solutions and actively participate in customer problem-solving projects, facilitating timely and accurate resolution of challenges.
• Maintain and share deep technical knowledge of our existing products and applications, strengthening the support capabilities of the team and aiding knowledge transfer.
• Provide basic training and mentoring to local engineering staff, fostering professional development and ensuring consistent service quality.
• Continuously monitor and analyze product performance issues through structured problem-solving activities, aiming to drive ongoing product improvements.
• Support cost reduction initiatives by offering valuable technical advice and insights, helping to optimize production and service processes.
• Assist with fit and function testing, including the creation of detailed test plans and comprehensive reports related to validation and reliability assessments.

Qualifications and Experience

• Education: Bachelor's degree or higher in Mechanical Engineering, Mechatronics, or a related engineering discipline.
• Experience: At least 2-4 years of relevant experience in mechanical, electrical, chemical, or vacuum engineering environments, demonstrating competence in technical problem solving, customer interaction, and project delivery.
• Strong understanding of managing time, cost, and quality constraints within engineering projects.
• Proven ability to effectively liaise with internal teams as well as external customers and suppliers.

Skills and Knowledge

• Capability to create technical support objectives and detailed support plans aligned with project requirements.
• Understanding of technical support processes and familiarity with Product Change Processes (PCP).
• Proficient in communicating technical information clearly and professionally, ensuring alignment with customer expectations.
• Competency in using general office software tools such as Microsoft PowerPoint, Word, and Excel to prepare documentation and presentations.
• Problem-solving experience within an engineering discipline is highly regarded.

Additional Requirements

• Basic to intermediate proficiency in English to facilitate communication within our global team and international clients.
• Strong communication skills, with a focus on customer and supplier engagement.
• Customer satisfaction orientation, understanding its critical importance for business success.
• Self-motivated with confidence to work independently while collaborating effectively within a team-oriented environment.
• Willingness to engage in continuous learning and adaptability to evolving technologies and processes.

Why Join Edwards?

Edwards is committed to innovation and excellence, providing a dynamic and inclusive workplace where professional growth is encouraged and valued. You'll have the opportunity to work on cutting-edge technologies in the vacuum technique industry, contribute to impactful projects, and develop your technical skills within a supportive team framework.

We believe in fostering a diverse and collaborative environment that empowers employees to thrive and achieve their career goals. By joining us as a Technical Support Engineer, you will be part of a company dedicated to quality, sustainability, and customer success.

Explore a career where your expertise makes a difference and where you can grow alongside industry leaders. We look forward to your application and the possibility of welcoming you to our Edwards Korea family.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.