Technical Support - CS Integrated Systems

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Technical Support - CS Integrated Systems

Join Edwards Korea Ltd, a leading company in the Vacuum Technique business area located in Asan, Korea, Republic of, as a Technical Support specialist within our Semiconductor Division. This role offers you the opportunity to contribute to cutting-edge production and support activities in an engineering-focused environment as part of our Edwards Korea – PC Asan department.

Your Role

• Conduct comprehensive technical investigations on a wide range of product issues, identifying root causes and delivering effective solutions to improve product performance and reliability.
• Take ownership of technical solutions for complex challenges or collaborate closely in projects aimed at resolving customer problems, ensuring high standards of satisfaction and quality.
• Provide expert technical knowledge and support for existing products and applications, facilitating ongoing improvements and updates.
• Deliver basic training and ongoing guidance to local engineering teams, empowering colleagues with critical skills and knowledge.
• Monitor and analyze product issues continuously, engaging in structured problem-solving activities to maintain product integrity and customer satisfaction.
• Support cost reduction initiatives by offering insightful technical advice and leveraging your expertise to optimise processes and reduce expenditure.
• Assist in Fit & Function testing, ensuring products meet specified requirements and function reliably in intended applications.
• Develop detailed test plans and comprehensive reports covering validation and reliability assessments to inform product development and quality assurance.

About You

• Educational Background: You hold a bachelor's degree or higher in mechanical engineering, mechatronics, or an equivalent engineering discipline.
• Experience: You bring 2 to 4 years of hands-on experience in fields such as mechanical, electrical, chemical, or vacuum engineering, with a clear ability to navigate time, cost, and quality constraints effectively. Your experience includes direct interaction with both internal teams and external customers.
• Skills & Knowledge:
• Proficient in creating technical support objectives and plans that align with business and operational goals.
• Strong understanding of technical support processes and product creation processes (PCP), enabling efficient workflow and solution delivery.
• Familiarity with standard office software such as PowerPoint, Word, and Excel, facilitating professional communication and documentation.
• Competent in spoken and written English at a basic to intermediate level, facilitating effective communication with international stakeholders, suppliers, and customers.
• Excellent communication skills for engaging with customers and suppliers with professionalism and clarity.
• Demonstrated problem-solving capabilities within an engineering context, with a proactive and self-motivated approach to challenges.
• A strong understanding that customer satisfaction is paramount for success, guiding your service orientation and technical decisions.

What Makes This Role Unique

At Edwards, we are committed to fostering an inclusive, innovative, and supportive workplace that values diverse perspectives and continuous learning. As a Technical Support professional in our Semiconductor Division, you will play a vital role in ensuring our integrated systems meet the highest standards of performance and reliability, directly influencing customer success and company growth.

You will collaborate closely with cross-functional teams, participate in meaningful projects that impact cutting-edge vacuum technology solutions, and have opportunities for professional development that enhance both your technical and interpersonal skills.

Why Join Edwards Korea Ltd?

• Work with a global leader in vacuum technology, recognized for quality and innovation.
• Be part of a dynamic team where your contributions drive impactful technical solutions.
• Benefit from a culture that supports career growth, skill development, and work-life balance.
• Engage with a diverse group of colleagues and customers in a collaborative environment.

If you are driven by technical challenges, enjoy solving complex engineering problems, and are committed to delivering excellence in technical support, we encourage you to apply for this opportunity to join Edwards Korea Ltd in advancing vacuum technology solutions.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.