Service Planner - Compressor Technique

Functional area:  Service
Country:  Greece
City:  Athens
Company name:  Atlas Copco Hellas A.E.
Date of posting:  Apr 15, 2019

Your future job

Are you interested for an employment opportunity to develop an exciting and rewarding career in Service operations of a global market-leading company?

 

Consistently working towards our vision to always be First in Mind - First in Choice for our customers we are looking for a dynamic professional to join our existing service planning operations, as a Service Planner and to be responsible for work schedules of part of our Field Service Engineers team, reporting to National Service Manager of Atlas Copco Hellas.   

 

As a Service Planner you will be the first in line contact for our customers in need for maintenance and repair and you will be responsible for planning the day to day work schedules of our Field Service Engineers and to organize technical support for our customers.

 

Day to day you will make a difference by...

  • Being main point of contact for our service customers negotiating and agreeing the interventions' terms and ensuring that we honor agreements of service contracts and we cover customers' requirements.
  • Planning the technical interventions aiming to meet the settled delivery and quality terms by efficiently using resources in compliance with technical, commercial and health & safety at work norms.
  • Developing schedule of interventions and communicating it to customers and to field Engineers of the service team.
  • Providing first line technical support to our customers and when required escalating issues to specialized engineer and product specialist of service department.
  • Managing operational software of service department and generating and analyzing reports related to our Field Service Engineers utilization and working process.
  • Collecting necessary data related to interventions (customer and equipment infor, hours allocated and detected problems and solutions).

 

In return for your commitment, we can offer you...

  • A supportive working environment, within a high performing team.
  • Ongoing training opportunities to expand your skill set and technical knowledge.
  • An excellent benefits package - including a private medical plan, lunch vouchers and achievable variable compensation.
  • A satisfying career - We are passionate about the development & progression of our employees.
  • Work for an internationally recognized and respected company with high business etchical standards.

 

The person we are looking for is...

  • An experienced service coordinator or a professional of aftermarket operations.
  • Technical education graduate (Mechanical or Electrical studies) or with significant technical experience in industrial equipment.
  • Native speaker of Greek language with good knowledge of English language.
  • Experienced in working with MS Office (Word, Excel, Outlook) with desire to learn and use new systems.
  • Demonstrating a genuine interest in accurately understanding and acting on customer's needs and expectations. Prioritizes work and timely addresses customer's requests. Actively seeks feedback to accurately identify customer's needs. Searches for ways to improve customer service and customer experience.
  • Exhibiting interest in the fundamentals of how the business works and understands how to contribute to business success. Demonstrates an openness to change and readily learns and
    adapts to new technologies. Shares new and useful ideas and seeks exposure to new ways of looking at things. Meets goals and expected results, displaying a can-do attitude.
  • Passionate about position's mission. Follows through and takes responsibility for successes and failures in own work. Engages in activities to broaden own knowledge and skills and takes initiative to practice and apply new skills on the job. Demonstrates self-awareness and modifies behaviors based on feedback from others. Uses relationship networks to exchange ideas and knowledge.
  • Actively collaborating with others and openly shares knowledge and experiences. Makes productive contributions to the team and offers to help others complete work to ensure the team’s success. Shows interest in and learns from others who have different perspectives, backgrounds, and/or styles.
  • Able to follow stated policies and practices as well as honors agreements and commitments. Displays consistency between words and actions and is honest and direct when dealing with people, raising flags when things go wrong to ensure appropriate action is taken. Puts safety and sustainability first.
  • Highly organized, able to work productively in a highly demanding environment and to positively deal with setbacks and obstacles. 

 

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com

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