Customer Success Manager

Your role

For over 150 years, Atlas Copco has been the Home of Industrial Ideas, with sustainability at the forefront of everything we do. As an industrial technology company, our ideas and technology empower our customers to grow and drive society forward. Atlas Copco innovates to develop products, services and solutions that are key to our customers' success, both today and tomorrow. This is how we play a part in transforming the future, while living a culture that encourages diversity of the mind and invites all voices to the table.

The Role

The Customer Success Manager (CSM) – Error-Proofing Software is responsible for ensuring customers realize maximum value from Atlas Copco’s software solutions. This role drives adoption, strengthens customer relationships, and supports long-term growth by delivering measurable outcomes and positioning Atlas Copco as a strategic partner.

Reporting to the Product Experience Manager, the CSM plays a key role in expanding market presence and increasing customer retention and satisfaction.

Here’s how you’ll make an impact:

• Lead post-sale onboarding and implementation of software solutions at the plant level
• Develop and execute customer success and adoption plans aligned to business goals
• Act as a trusted advisor, demonstrating solution value and quantifying ROI
• Coordinate cross-functional teams (Sales, Service, Engineering, Product, Software) to ensure successful delivery
• Drive customer adoption and expansion of software use cases over time
• Track and validate performance outcomes (e.g., productivity, quality, downtime reduction)
• Translate results into clear value narratives that reinforce partnership value
• Build strong internal relationships to support shared success across teams
• Contribute to marketing and broader organizational initiatives

To succeed, you will need

• Bachelor’s degree in Engineering, Business, or a related field (or equivalent experience).
• 3–7+ years of experience in Customer Success, Account Management, or a related role in industrial technology or software.
• Experience with SaaS or software implementation and adoption strategies.
• Strong analytical skills with the ability to quantify ROI and business impact.
• Proven ability to manage cross-functional teams and complex customer environments.
• Excellent communication and relationship-building skills.
• Strategic mindset with a focus on continuous improvement and innovation.
• Ability to translate technical solutions into business value for customers.
• Willingness to travel as needed to customer sites.

In return, we offer

• At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

  • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
  • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
  • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
  • Family Support: Paid Maternity & Parental Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.