Regional Field Service Manager

Your role

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we’re committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.

Are Your Our Next Regional Field Service Manager?

As Regional Field Service Manager, you will lead a high-performing field service organization focused on delivering world-class customer experiences, operational excellence, and sustainable business growth. You will oversee regional field service operations, ensuring resources are effectively managed, teams are continuously developed, and performance goals are consistently achieved.

In this role, you will drive operational efficiency, financial performance, customer satisfaction, and team development while fostering a culture of accountability, innovation, and continuous improvement. You will serve as a key leader within the service organization, collaborating cross-functionally with sales, product, operations, and customers to strengthen service delivery and  customer relationships.

This opening will be for the Central region.

How You’ll Make an Impact:

Talent Development & Leadership

• Lead, coach, and develop a high-performing Field Service team focused on safety, quality, and customer satisfaction
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence
• Support employee growth through coaching, mentoring, recruiting, and targeted development initiatives

Drive Operational Excellence

• Optimize field service operations through improved workflows, scheduling, labor utilization, and resource planning
• Monitor team performance, turnaround times, and service quality to maximize efficiency and customer satisfaction

Budget & KPI Management

• Manage regional financial performance, including budgeting, labor optimization, and resource planning
• Track and report on KPIs such as capacity planning, turnaround times, quality performance, and profitability
• Use data and analytics to drive operational improvements, forecasting, and accountability

Collaborate for Customer Success

• Build strong customer relationships and ensure every interaction reflects Atlas Copco’s commitment to service excellence
• Partner cross-functionally with sales, operations, product, and service teams to support customer needs and business goals
• Identify opportunities to improve service offerings, operational performance, and customer satisfaction

Continuous Improvement & Innovation

• Lead initiatives that improve operational efficiency, service delivery, and customer experience
• Utilize data-driven insights to identify challenges, implement proactive solutions, and drive best practices
• Ensure accurate documentation, reporting, and compliance with company policies and standards

To succeed, you will need

• 2+ years of supervisory or leadership experience with a proven ability to lead teams and drive results
• Willingness and ability to travel throughout the United States and Canada as needed
• Strong financial and operational acumen, including experience managing budgets, labor utilization, and operational performance
• Experience driving KPI performance and implementing continuous improvement initiatives
• Background in industrial, manufacturing, automation, assembly tooling, or related technical service environments preferred
• Strong problem-solving and decision-making skills with the ability to adapt in a fast-paced environment
• Proven ability to collaborate cross-functionally and build strong relationships with customers and internal stakeholders
• Strong communication, leadership, and interpersonal skills with the ability to influence at all levels of the organization
• Ability to analyze data and use insights to drive operational and business decisions
• Familiarity with fastening tools and torque theory preferred

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here’s what we offer to keep you happy, healthy, and inspired:

• • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
  • Financial Security: 401(k) with up to 6% company match.
  • Work-Life Balance: 15+ days of paid time off, a generous holiday package, and flexible schedules.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.