Service Planner

Your day-to-day

•    Provide effective and efficient planning of all field service and workshop repairs within the assigned territory through close communication with customers, service engineers, logistics, and sales teams.
•    Act as the primary coordination point for Field Service Engineers, supporting job readiness, trip planning, technician allocation, and completion of planned visits.
•    Manage service calendars, planning boards, and tracking systems to optimize technician availability, service response, and resource utilization.
•    Coordinate customer service requests and maintain proactive communication with customers regarding service scheduling, status updates, delays, and completion.
•    Use SAP and planning tools such as Innosoft / Veasy Planner to accurately create, update, and maintain service notifications, service orders, and related service records through to completion.
•    Support service execution by coordinating spare parts, tools, and material availability with logistics, product companies, and service teams to ensure jobs are fully prepared.
•    Monitor stock and asset movements, including parts picked, received, transferred, or returned, to minimize service delays and maintain accurate records.
•    Support invoicing readiness and job closure by ensuring service-related data is complete, accurate, and available for billing and customer submission requirements.
•    Coordinate with customers and relevant parties on ECS (End Consignee Statement / End Use Certification) process updates, monitor expiry dates in SAP, and support revalidation where required.
•    Identify and fulfill customer needs to achieve high customer satisfaction and support service contract / service plan adherence through proactive follow-up.
•    Follow up business process performance through routine checks of planning status, blocked orders, invoices, and operational KPIs as required.
•    Support local process implementation, end-user guidance, and ad hoc operational activities as required to support service, sales, and branch operations.
•    Ensure all activities are conducted in accordance with VTS health and safety, quality, environmental, and documentation requirements.

Your skills and experience

• Previous experience in service planning, service coordination, or service administration in a relevant or related industry.
• Strong customer-facing experience with a high level of customer service orientation.
• Basic understanding of VTBA vacuum equipment preferred.
• Previous experience with VTBA service processes preferred.
• Experience with Atlas Copco, Edwards, and Leybold equipment, or similar competitor equipment, highly advantageous.
• Strong ability to prioritize competing service demands and effectively manage resource conflicts.
• Working knowledge of Microsoft Office applications.
• Previous experience with SAP, C4C CRM, Innosoft, or similar planning / service systems is advantageous.
• Strong problem-solving skills and self-starter mindset.

Scope of the job

•    Geographical scope of the role: Australia
•    Requires regular interaction with customers, Field Service Engineers, logistics, sales, and other internal stakeholders.
•    Responsible for service planning and coordination of field and workshop service activities in Australia.
•    Supports service operations across Atlas Copco, Edwards, and Leybold brands.
•    Jobholder reports to the National Operations Manager.
•    Due to the nature of the role, there may be a requirement to provide support outside normal working hours as part of customer commitments or emergency coverage planning.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.