Inside Service Sales Specialist Europe South and Africa
Your role
At Edwards Spa, part of the Vacuum Technique Service division within the General Vacuum Customer Centre, we are looking for an Internal Sales Specialist to drive the sales of spare parts and service products across a broad portfolio of vacuum pumps.
This role supports the Europe South and Africa markets, contributing to business development, actively participating in marketing campaigns, and promoting our service offering in close collaboration with the external sales team.
Based in Italy, near Avezzano (AQ), this position requires fluency in Italian and French.
As Inside Sales Specialist, you will take ownership of the spares and lubricant business, playing a key role in driving aftersales growth and strengthening customer engagement across the region.
The main responsibilities will be:
- Engage directly with customers to promote aftersales solutions, preparing and delivering quotations tailored to their needs using provided sales tools
- Manage and update sales activities in the CRM, building an accurate sales funnel and proactively following up on opportunities to improve win rates
- Develop strong relationships within existing accounts to enhance customer loyalty and identify new business opportunities early
- Act as the main point of contact for resellers and distributors purchasing spares, lubricants, and service products
- Proactively reach out to prospective customers through outbound calls, promoting our products and re-engaging inactive or lost customers
- Identify and qualify new leads via multiple channels (cold calling, website enquiries, inbound requests, etc.)
- Actively support and participate in marketing campaigns, promoting products, events, and customer initiatives
To succeed, you will need
- Technical diploma or degree, or equivalent experience in an internal sales or customer-facing commercial role
- Strong proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
- Effective communication and presentation skills, with the ability to clearly convey value propositions
- Proven ability to build strong, trust-based relationships with customers at all levels
- Good command of English, as it is the working language across the group
- Knowledge of an additional language (French or Spanish) is highly desirable
- Comfortable working in a hybrid environment, combining office presence with remote (smart working)
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (Edwards Spa) in Avezzano, Italy (IT).
Contact information
Talent Acquisition Team: Sarah Rebecca Cogswell
About Edwards
Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.
Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.