Order Management Processor
Order Management Processor
- Serve as the Local Order Management Processor, managing Indent Sales Order Management.
- Report functionally to the Leybold EMEA OM Head in Cologne (Muriel David), while being based at the Leybold India Office.
- Handle end-to-end order processing, from order entry to dispatch coordination.
- Validate order details and promptly resolve any discrepancies.
- Coordinate with Sales team, Customers, PTD, Trade Compliance, and Trade Finance teams to ensure timely order fulfilment.
- Monitor order status continuously and proactively address delays or issues.
- Maintain accurate and up-to-date records in SAP.
- Communicate with customers regarding order confirmations, payment follow-ups, export documentation, shipping updates, and issue resolution.
- Coordination & clarification in the event of account blocking (overdue receivables)
- Acceptance, processing and if necessary, channelling of any complaints such as incorrect delivery, price difference, packaging costs, scheduling, forwarding delivery.
- Ensure strict compliance with company policies, trade regulations, and quality standards.
To succeed, you will need
- Bachelor’s degree in business administration, Supply Chain, Commerce, or International Trade.
- 3–5 years of experience in Sales Order Management, Customer Service, or Import/Export Operations.
- Knowledge of SAP and MS Office tools.
- Knowledge of international trade compliance, export documentation, and global logistics processes.
- Exposure to working with cross-border teams and handling multi-country order flows.
- Strong understanding of sales order lifecycle and dispatch coordination.
- Excellent communication and coordination skills.
- Problem-solving mindset with customer-first approach.
- Strong written and verbal communication skills in English and speaking skill in Hindi
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Option 1: On-Site
This role requires you to work on-site at our office in Bangalore India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Nandini Shetty
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.