IT Support Engineer CX

IT Support Engineer

To succeed, you will need

Passionate people create exceptional things 

Did you know that the solutions we develop are key part of most industries? We’re everywhere! Working with us means that you can make an impact towards a sustainable future. Here, your ideas are embraced, you never stop learning, and you can be part of the solution for a better tomorrow.

Join us and make the difference.

Your role

Within Business Area Power Technique, we use applications for supporting our business globally. These applications cover areas such as eCommerce, Customer Relationship Management, Product Information Management, Marketing automation.

We are looking for a specialist to strengthen our current team with focus on customer center support for our SAP CX portfolio (Cloud for Sales, Cloud For Service, Marketing Cloud, Commerce Cloud). As an ambassador for this portfolio, you can turn issues into opportunities for greater customer understanding and satisfaction, ensuring our BPX and CRM Lead community can be successful and efficient in the usage of these applications. You are an investigator, you can understand the problems users are having and get to the root causes. Your deep insight in the application itself and the wider environment it operates in allows you to solve the problem yourself or give the right input to people who could assist.

The IT Support Engineer CX will report to the IT Team Lead CX in the Power Technique IT team.

In return, we offer

• You have experience with sales & marketing applications and/or in managing complex IT solutions.
• You have already actively participated in process improvement and software implementation projects.
• You have a strong interest in the improvement and automation of current processes and working methods.
• You have a very good knowledge of English.
  

   

   

  If you partly but not fully meet the profile as outlined above, we still encourage you to apply and take this opportunity.