National Service Manager - Serbia

Your role

As National Service Manager Serbia, you will assume a vital leadership position at the forefront of our Service business within the Customer Center. This role is a cornerstone of our local management team where you will lead an enthusiastic and talented cross-functional team. Your primary focus will be on service operations throughout Serbia, ensuring that our offerings meet and exceed customer expectations.

Your overarching mission will be to propel sustainable and profitable growth by crafting exceptional customer experiences. You will be tasked with optimizing operations and developing innovative service strategies spanning our entire equipment portfolio. Your efforts will not only enhance customer satisfaction but also drive our business objectives effectively.

You will report directly to the Regional Business Line Manager CTS SEE, where you will have the opportunity to collaborate closely with regional experts across various domains including sales, finance, and marketing. Your leadership will empower your team and facilitate a culture of continuous improvement, fostering an environment where innovative ideas can thrive.

To succeed, you will need

We encourage you to submit your application even if you do not meet every single requirement. We value diverse experiences and perspectives and are excited to see how your unique contributions can make a difference in this role.

We are seeking a passionate and strategic leader who merges profound commercial insight with operational excellence. Your professional background ideally encompasses:

• Proven leadership: A minimum of 3 years in a service or aftermarket management role.
• Strong business acumen: A solid understanding of financial drivers, P&L responsibility, and proactive engagement with service performance metrics.
• Customer focus: A track record of building trust and delivering unparalleled value through service excellence.
• Market knowledge: Familiarity with industrial compressors and an understanding of the regional business landscape.
• Technical and digital fluency: Proficient in using CTS tools and digital platforms for effective planning, customer engagement, and reporting.
• Education: A degree in Engineering is preferred, with a Master’s in Marketing or Business Administration viewed favorably.
• Languages: Fluency in Serbian and English is essential.
• Mindset: A strategic thinker and inspiring team player who thrives in a collaborative, results-driven environment.
• Mobility: A willingness to travel across the country regularly is required.

In return, we offer

• A leadership role with real impact: Shape the future of our Service business in Serbia, making a tangible impact on both the company and the customer experience.
• Development & exposure: Collaborate with regional leaders and gain insights across international borders, enhancing your professional development and expanding your network.
• A values-driven culture: We embody the principles of Interaction, Commitment, and Innovation, which resonate throughout our operations and workplace culture.
• Autonomy and trust: We empower our leaders by providing them with the autonomy necessary to make decisions, innovate, and drive growth.

Job location

Job Location: On-Site
This position necessitates your presence at our office located in Belgrade, Serbia – Atlas Copco Serbia. You will become part of a vibrant team where face-to-face collaboration is an essential aspect of our work culture. This setup fosters open communication and creative brainstorming, allowing for swift decision-making and enhanced teamwork.