Service Internal Sales

Your role

Position Mission

Drive business development of Service in Compressor Technique and support our customers’ basic service and maintenance needs.

Basic Responsibilities and objectives

• Sales of spare parts
• Sales of fix price and Service plans for machines up to 45kW
• Support and develop our customers on a daily basis, by answering their request for quotations on service.
• Process customers’ orders by aligning with order processing team (follow up deliveries with technical questions).
• Develop the Compressor Technique Service business within assigned territory, by further extending the business with our current customers, by offering new products.
• Develop the Compressor Technique Service Distributor business within assigned territory, by supporting distributors with marketing information, software and bussines tools, pricing and basic technical information
• Maintain all Sales Documents and Customer Accounts in the Company’s CRM (Cloud for Customer).
• Create leads in CRM (Cloud for customer)
• Collaborate with field service technicians on customers’ service needs and status of their equipment.
• Resolve order related problems and queries.
• Communicate and resolve issues with customers’ outstanding receivables.
• Align with other departments regarding customers’ information and service quotations.
• Maintain communication with product companies regarding orders and stock levels.
• Support our customers, ensure transparent communication and safeguard as such the Atlas Copco customer experience.
• Cloud for customer (C4C) and CPQ administrator
• Bussines portal administrator

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 

Skills and Competencies Requirements

• 2-3 years of experience in technical sales or sales support role or with previous experience in Service operations.
• Excellent command of English.
• Knowledge in SAP or in a CRM system is a plus.
• Strong customer focus, pro-active, and results-oriented.
• Proficient Communication through the Phone and e-mail.
• Hold an open communication at all levels and being able to move across hierarchies.
• Self-motivated, self-organized, energetic with high level of responsibility and loyalty.
• Structured and practical aiming to solve daily issues, being capable to drive actions into positive end.
• Willingness to follow procedures but open in creativity and innovation.
• Expected to be able to work alone but should preserve and promote the team spirit, fairness and respect for all individuals in the organization.

Educational requirements 

• Degree/diploma in Engineering (mechanical or electrical) or Marketing and trade

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role requires you to work on-site at our office in Belgrade, Serbia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.