Business Administrator Customer Support

Are you passionate about delivering top-tier customer support in a dynamic technical environment?

Join our team and help shape the future of service excellence at Atlas Copco Tools.

Mission

As a Business Administrator Customer Support, you will play a key role in supporting our Tools Management Center (TMC) and Field Operations (FS), ensuring smooth administrative processes for our service contracts and key accounts. You are comfortable taking initiative on your own while also contributing effectively within a team environment, ensuring that the supporting tasks are handled efficiently and professionally.

Key Responsibilities

• Take ownership of the complete service order process, including quote creation, part procurement, progress tracking, invoicing, contract management and performance reporting
• Maintain accurate records in our ERP and CRM systems
• Collaborate closely with internal and external stakeholders to ensure seamless customer support

What we expect of you?

Profile

• Proven experience in customer service or support roles
• Familiarity with a technical environment is beneficial but not required
• Strong organizational skills and attention to detail
• Excellent communication skills in Dutch and English
• Proficiency in MS Office
• Experience with SAP S/4HANA and Salesforce Cloud is a plus
• Ability to work independently and manage multiple priorities
• Embrace change with an open and adaptable mindset
• Bring creativity and a solution-driven approach to challenges
• We value diversity and encourage applications from all backgrounds, cultures, and experiences

What you can expect from us?

What We Offer

• A dynamic and international work environment
• A long-term cooperation based on a permanent employment contract
• Room for professional and personal development with the internal academy
• Yearly bonus based on variable compensation performance
• Hybrid work model: 3 days remote, 2 days on-site
• You’ll be part of a supportive, cross-functional team that values initiative, continuous learning, and shared success
• Enjoy a comprehensive benefits package including corporate benefits, meal- and eco vouchers, health- and group insurance, bike leasing

Recruiter
Joanna Jaskiewicz

Hiring Manager
Gulden Turgut