Field Service Engineer

Your role

Mission:

To maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS. To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.

Job Description: 

On-Site

• On arrival at the customer’s premise inform the person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.
• Implement correct working methods, use correct tools and observe all safety rules and regulations.
• Collection of local purchase parts from suppliers for service jobs
• Carry out daily jobs as assigned / instructed by the Supervisor / Manager
• Follow all instructions given in the scope of works as per service work order
• Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
• Write reports of jobs carried out on the service work order or recommend any follow-up actions if needed.
• Explain to customer if any follow up or repair jobs are needed
• Maintain cleanliness at compressor room and surrounding area before leaving customer’s premise.

Records / maintenance and feedback

• Feedback to supervisor / manager on follow up actions required
• Provide technical and quality feedback to the technical specialist according to customer’s feedback
• Record all time spent in the field, workshop and other activities
• Timely and correct feedback on work orders, weekly report and monthly report;
• Working closely with sales team & project team to satisfy customer;
• Maintain proper PPEs’ being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area
• Ensure proper usage and maintenance of all workshop equipment or measuring equipment.

Others

• Use of MAM (Mobile Asset Management Tool)
• Work closely with Service Planners and Service Supervisors
• Objective to complete each job first time fix

To succeed, you will need

Experience:

• Adaptable Problem-Solver: Flexible to adjust work schedule to meet customer demands, including occasional evening or weekend work.
• Self-Driven Entrepreneur: Proactive and accountable, taking ownership of customer needs and driving solutions.
• Field Work Experience: Ability to work in a workshop repair environment, with technical expertise to diagnose and resolve issues.
• Tech Whiz: Proficient in using technology to drive efficiency and productivity.
• Mobile Professional: Valid driver's license for travel to customer sites.
• Efficient work management
• Customer Relationship/Management, Retention skills, Coaching and Mentoring
• Product technical knowledge

Education Degree: 

• Degree in BSEE / BSME / BSECE
• Computer proficiency
• Proficient in Microsoft applications such as Excel, Word, PowerPoint, Outlook, etc.
• Excellent communication and presentation skills both written and verbal

In return, we offer

Benefits upon hire:

• Group Corporate Travel Insurance
• Group Life Insurance
• Meal Allowance
• Mobile Allowance/Mobile Plan
• Online Training Programs
• Personal Accident Insurance
• Shuttle service/service vehicle
• Birthday GC
• Coffee Allowance
• Company Events
• HMO
• International Training Programs
• Bigger Overtime Payment
• Bigger Regular Holiday Payment
• Wellness Program
• Christmas GC

Benefits upon regularization:

• Christmas GC
• Christmas Door Prize
• Annual Salary Review
• Medicine Allowance
• Medicine Subsidy (70/30) - Group Hospitalization Plan
• Gratuity Pay
• Rice Allowance
• Salary Loan
• Uniform
• Wedding Gift
• Service Award
• Retirement Plan
• Bereavement Benefit
• Bereavement Leave
• Sick Leave
• Prolong Sick Leave
• Vacation Leave
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• A friendly, family-like environment
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information