Operations Manager

Your role

Mission: 

The Operations Manager is responsible for the entire CT Service Operations within Atlas Copco (Philippines) Inc.

He shall strategize, plan, organize, implement, coordinate and follow-up all activities required to run an effective and efficient service operation towards the achievement of pre-defined goals and targets.

Job Description: 

Workshop Management:

• Organize, supervise and maintain discipline over all workshop activities and ensure good housekeeping throughout the workshop and its vicinity
• Implement good maintenance intervention and upkeep service vehicle cleanliness at all times
• Ensure that all workshop equipment are properly maintained and calibrated to reduce downtime.
• Monitor subcontractors or suppliers on job quality and negotiate on related work or services costing

Products and Processes:

• Ensure the efficient arrangement of technicians’ daily assignment in meeting the customer service requirement
• Execute/Implement Service Contract and related services to the customers
• In coordination with the Customer Support Manager, monitor and execute the 24-hour customer-care system
• In coordination with the Customer Support Manager, monitor and control Work-In-Progress (WIP) to a minimum and ensure the timely and proper close-out of all service jobs
• Maintain relevant records and report on regular intervals on service operations performance
• Responsible for the establishment and implementation of all quality procedures related to service operation
• Coordinate with Technical and Customer Support Managers to reinforce strength and improve weakness in the workflow chain

Customer Satisfaction

• Coordinate with Technical and Customer Support Managers to resolve customer disputes with regards to all service deliverables and their performance
• Coordinate with Technical and Customer Support Managers to evaluate customer feedback and take corrective actions when required

People Management:

• Plan, prioritize and organize tasks and activities for the service team to maintain the highest productivity and quality.
• Responsible to equip the service team with all necessary tooling and equipment
• Monitor the performance and evaluate the training needs for all FSEs/Staff in collaboration with respective supervisors including branches as well as the Technical Manager
• Assess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.

General:

• Implement all instructions as directed by the Head of Department.
• Any other duties which may be assigned from time to time by the Business Line Manager for CTS Operations or the General Manager - CT

To succeed, you will need

Experience:

• At least 3 years of managerial experience in a technical, engineering, or after-market service environment within the same or related industries

Knowledge:

• Proficient in computer applications and systems
• Strong background in Technical Service Operations Management
• Solid expertise in Customer Relationship Management
• Skilled in Resource Planning and Staff Management

Education Requirements:

• University/College Degree qualification in technical / engineering or business discipline

In return, we offer

Benefits upon hire:

• Group Corporate Travel Insurance
• Group Life Insurance
• Meal Allowance
• Mobile Allowance/Mobile Plan
• Online Training Programs
• Personal Accident Insurance
• Service vehicle
• Birthday GC
• Coffee Allowance - Monthly
• Rice Allowance - Monthly
• Medicine Allowance
• Company Events
• HMO
• International Training Programs
• Bigger Regular Holiday Payment
• Uniform
• Christmas Token
• Sick Leave
• Prolong Sick Leave
• Vacation Leave

Benefits upon regularization:

• Christmas Door Prize
• Annual Salary Review
• Medicine Allowance
• Medicine Subsidy (70/30) - Group Hospitalization Plan
• Gratuity Pay
• Salary Loan
• Wedding Gift
• Service Award
• Retirement Plan
• Bereavement Benefit
• Bereavement Leave
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• A friendly, family-like environment
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information