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Service Operations Manager

Functional area:  Service
Location:  Philippines
City:  Binan, Laguna
Company name:  Atlas Copco (Philippines) Inc.
Date of posting:  Jul 7, 2026

Your future job

 

Your role

Mission: 

 

The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Job description: 

 

Service Operations

 

  • Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
  • Ensure efficient utilization of service resources and timely delivery of services.
  • Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.

 

Team Leadership

 

  • Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
  • Foster a performance-driven, safety-focused, and customer-centric culture.
  • Drive employee performance, capability development, and succession planning.

 

Performance Management

 

  • Monitor and drive service KPIs, including:
    • Response and turnaround time
    • First-time fix rate
    • Technician productivity and utilization
    • WIP and backlog management
    • Customer satisfaction
  • Implement corrective actions to improve operational performance.

 

Customer & Business Support

  • Ensure high-quality service delivery and customer satisfaction.
  • Support the resolution of complex customer issues and service escalations.
  • Contribute to service revenue growth and operational profitability.

 

Process & Systems

  • Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
  • Utilize operational dashboards and data analytics to support decision-making.
  • Drive continuous improvement initiatives across service operations.

 

To succeed, you will need

Experience:

 

  • Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.
  • At least 5 years of leadership experience managing service teams and operational functions
  • Proven experience in managing field service operations, planning, scheduling, and customer support functions
  • Experience within industrial equipment, compressors, air systems, power equipment, automation, or related industries is highly preferred.
  • Experience managing service contracts, maintenance agreements, and aftermarket service activities is an advantage.
    umen.

 

Knowledge:

 

  • Strong understanding of field service operations and maintenance practices
  • Demonstrated experience in service planning, workforce scheduling, and dispatch management
  • Strong knowledge of KPI management and operational performance measurement.
  • Proficiency in ERP and CRM platforms (SAP preferred)
  • Experience utilizing business intelligence and reporting tools such as Power BI
  • Excellent analytical, problem-solving, and decision-making skills.Strong communication, stakeholder management, and customer relationship management capabilities.
  • Ability to manage multiple priorities and perform effectively in a fast-paced environment.

 

Education Requirements:

 

  • Bachelor’s degree in Engineering (Mechanical, Electrical or equivalent) 

 

Nice to Have

 

  • Experience in compressor, industrial equipment, or technical aftermarket service businesses.
  • Exposure to remote monitoring and digital service solutions (e.g., SmartLink or similar platforms).
  • Background in Lean, Six Sigma, Kaizen, or continuous improvement methodologies.
  • Experience managing multi-site or nationwide service operations.

In return, we offer

 

Benefits upon hire:

 

  • Group Corporate Travel Insurance
  • Group Life Insurance
  • Meal Allowance
  • Mobile Allowance/Mobile Plan
  • Online Training Programs
  • Personal Accident Insurance
  • Service vehicle
  • Birthday GC
  • Coffee Allowance - Monthly
  • Rice Allowance - Monthly
  • Medicine Allowance
  • Company Events
  • HMO
  • International Training Programs
  • Bigger Regular Holiday Payment
  • Uniform
  • Christmas Token
  • Sick Leave
  • Prolong Sick Leave
  • Vacation Leave

 

 

Benefits upon regularization:

 

  • Christmas Door Prize
  • Annual Salary Review
  • Medicine Allowance
  • Medicine Subsidy (70/30) - Group Hospitalization Plan
  • Gratuity Pay
  • Salary Loan
  • Wedding Gift
  • Service Award
  • Retirement Plan
  • Bereavement Benefit
  • Bereavement Leave
  • Additional Anniversary Leave

 

Other Perks:

 

  • Free medical exam
  • A friendly, family-like environment
  • Plenty of opportunity to grow and develop
  • A culture known for respectful interaction, ethical behavior and integrity.
  • Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information

 

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