Field Service Engineer 3

Your role

Our Field Service Engineer 3 role model and apply deep domain and technical expertise, to successfully lead and deliver our most complex operational tasks and commitments. You can provide the highest levels of field service support, including installation, commissioning, maintenance and troubleshooting of Edwards products, with key areas of focus being on safety and quality whilst ensuring strong levels of customer satisfaction.Your extensive knowledge will be applied to help support service management with operational activities as well as generating commercial leads within the sub fab. You will act as a technical advisor to key accounts team and help support client meetings as the Edwards technical ambassador, as and when required. The role will be expected to follow 50% field service technical activities and 50% focused on supporting the leadership team with key accounts activities.

Tasks include:

• One of a kind installation, commissioning of Edwards products. Complex troubleshooting & fault finding. (e.g., software & controls interrogation, limited configs loading of Edwards software applications) targeting to resolve or escalate issues with contractual timeframe commitments to meet customers’ expectations.
• Quality Assurance of Site Assets & Processes. Includes situational risk awareness, complex maintenance of Installed base data, ownership for preparing for & delivering physical and documented outcomes.
• Provide Expert technical support/first level of escalation for the site team and training for the on-site service team enhancing on-site service teams’ ability to support Edwards equipment.
• Demonstrates a visible and active commitment to ensure that all monitored field service activities are conducted within the boundaries of all applicable regulations, policies, and procedures to ensure organizational, safety and health obligations are met. Adheres to all relevant aspects of the risk control element.
• The geographical location of this position may also require that you work both at a static site/fab and regionally as and when business requirements require you to travel.
• Support of Service and Ops Manager positions for all technical and service-related matters. 

To succeed, you will need

Education level

• University or formal qualification in a mechanical, electromechanical or an electronics discipline.

Relevant Previous experience

•    Minimum of (5) years field service experience in a relevant or related industry, ideally with a strong customer facing focus

Knowledge areas/Skills

•    Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards strategies and processes. (Proactively seeks feedback and ask questions to understand customers’ business and make effective decisions. 
•    Self-directed, organized with the ability to handle and resolve complex and challenging problems whilst maintaining a positive engagement with the customer. 
•    Must have good interpersonal skills, be a self-starter and strong finisher. Must be capable of exercising independent judgment, work with minimal or no supervision, read and interpret technical documents, drawings/diagrams and understand defined specifications.
•    Continuously looks for better ways to improve efficiency, productivity, and customer satisfaction.
•    Influences other team members to deliver company objectives.

In return, we offer

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.
• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.
• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Job location

This position is onsite, supporting our valued customers in Boise, ID!

We Are An Equal Opportunity Employer!

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. 

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer. 

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco