Aftermarket Technical Support

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Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Looking for a challenge on a very international business? Interested in working on a dynamic environment and for one of the youngest and most digital divisions of CT? What about working at one of the biggest Customer Centers of Professional Air Division? Then FIAC is the right place for you!

FIAC is a Customer Center whose main mission, in Professional Air Division, is to develop the PAD business almost world-wide. The territory includes Europe, Middle East, North Africa, North America, Latin America (excl. Brazil), Eastern Europe, Great Britain, Nordics and Baltics countries, the Balkan region, South Asia, South East Asia and a few other countries.

Mission

The successful candidate will have aftermarket technical support responsibility by handling the requests of technical support and warranty evaluation received by service dealers and customers. This position reports to the CTS Business Line Manager and will work in close cooperation with equipment’s sales team.

Job description

• Provide remote technical support and organize trainings for customers and service dealers in relation to specific products with a special focus on connectivity and advanced services.
• Become the internal technical reference for advanced services to support sales and other colleagues of the technical team.
• Check constantly bulletins and the technical documentation related to the products part of our portfolio
• Handle through dedicated tools the requests of technical support, certifications and documentation raised by customers
• Keep customers updated about the actions required
• Handle warranty requests, following the whole approval/rejection cycle, checking invoices and reports to Product Company through the dedicated tools
• Work with quality support to report eventual technical issues to the product company
• Keep a constant relationship with the Product Companies and specifically with technical support
• Support colleagues whenever possible in relation to the area of competence
• Occasional travel to customer sites and workshops / offices

What we expect of you?

Experience requirements

• Experience in compressed air technology or related products will be a strong plus
• Know-how about industrial environment
• Proven strong experience in technical support on industrial equipment, especially with connected equipment.
• Technical expertise, combining mechanical electronic and electrical components
• Customer oriented and reliable
• Excellent communication skills to work at all levels within an organization

Knowledge

• Fluent in English and Italian mandatory, other language will be an advantage
• Willing to travel to visit domestic and international customers and do trainings at their sites.
• Strong PC skills with MS Office, Excel, and Outlook
• Knowledge about PLCs and Inverters will be a plus

Living in Bologna or nearby is required as more than 50% of the time will be in office.

What you can expect from us?

• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behavior, and integrity
• Access to global job opportunities, as part of the Atlas Copco Group

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.