Service Planner SK

Service Planner

Are you a natural organizer with a passion for customer service and problem-solving? Do you enjoy keeping things running smoothly while supporting both customers and colleagues? Then we’d love to hear from you!

As our Service Planner, you’ll be the first point of contact for customers in need of maintenance or repair. You’ll coordinate service schedules, provide first-line technical support, and make sure every request is handled quickly, efficiently, and with care.

What you will do:

• Plan and coordinate daily service activities and technicians’ schedules

• Ensure all maintenance and repair jobs are completed on time and to a high standard

• Handle emergency requests with flexibility and a customer-first mindset

• Provide first-line technical support and prepare simple quotations

• Keep accurate customer and service records, ensuring smooth communication across teams

• Collaborate closely with Service Technicians, Sales, and other departments to deliver excellent customer experience

To succeed, you will need:

• Secondary education (minimum) and at least 2 years of experience in a similar administrative or planning role

• Fluent in [local language] and at least intermediate English

• Strong computer skills (MS Office; CRM knowledge is a plus)

• Excellent organizational and communication skills

• A customer-oriented attitude with a proactive, can-do approach

• Ability to handle multiple priorities and stay calm under pressure

• Team spirit and strong sense of responsibility

In return, we offer:

Contact information

Talent Acquisition Team: Klaudie Vrbská
Email: klaudie.vrbska@atlascopco.com