Technical Support Engineer

Your role

As a Technical Support Engineer, your mission is to To provide professional and reactive technical support to our customers and customer support teams for the related products. You will report to the Technical Support Manager.

You will

• Providing professional and reactive technical support to regional customer support in mitigating and resolving product non-conformities or application problems with our customers
• Providing support for the introduction and maintenance of new product families, systems and upgrades with technical reviews, customer support deliverables, training, and documentation
• To share technical product feedback and lesson learnt within regional customer support teams and coordinated by product company
• Provide professional and reactive technical support in mitigating and resolving product nonconformities or application problems with our customers.
• Support the regional customer support teams in diagnosis and problem resolution through own knowledge, analysis, and consultation with Product Company support functions (product maintenance, applications, and controls & software)
• Provide customer support reviews, documentation and project deliverables for the introduction and maintenance (PM/CM) of new product families, systems, and upgrades.
• Drive technical information exchange with regional customer support teams for problem definition, validation testing and solution implementation follow up.
• Document through EMS reporting database all work to standards, producing detailed problem and status reports.
• Document solutions and publish findings through the most appropriate means to ensure continued development of the knowledge in the field.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Engineering degree or apprenticeship with relevant technical experience
• Experience of working and proven in depth knowledge of EMS
• Flexible and capable of working in a complex environment
• Excellent communication skills both written and oral
• Resourceful, self motivated and confident with working on own initiative
• Good interpersonal and team working skills
• Capable of interfacing professionally with customers and suppliers
• Ability to drive project implementation
• Ability to develop technical solutions, compliant with requirements within agreed programmes and timescales

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).