AP System Support Specialist

Your role

As a AP System Support Specialist, your mission is to be responsible for maintenance of systems in scope, troubleshooting user problems, supporting user enrollment, collecting feedback and problems, follow up and leading discussion with external providers, suggesting developments. Plays a major role in automating 1st line support via smart tools such as chatbots and RPA.

You will

• Complete ownership of a supporting ticket pipeline in scope of 1st and 2nd level of support
• Creation and keeping up to date support documentation such as SOPs or training materials
• Analyze available data to find opportunities for improvements
• Drive the discussion surrounding the developments and own JIRA stories
• Assist day to day financial operations – answering queries, assisting with system faults
• Promote and support ongoing and future operational changes – system changes, organizational changes, process changes
• Use PMO framework & principles where applicable
• Support systems roll out in direct support to operations, training of operations
• Establish and maintain connections with key business partners
• Cooperate with other P&I elements from other business areas
• Help with robotic process automation rollout and continuous development (process mapping, communication, promotion)
• Develop and maintain newcomer’s training packs in cooperation with other P&I members and operations
• Promote and adapt to LEAN methodology for improvements
• Support adaptation to modern technologies such as Power BI reporting, SharePoint, RPA and others
• Sharing information and knowledge with others within the team and whole Brno Hub

To succeed, you will need

• Secondary economic/accounting
  
• MS Office, ERP experience - ideally SAP
  
• Excellent verbal and written communication and presentation in English
  
• Basic understanding of financial flows in accounting
• Service-minded and customer-oriented problem solver
• Ability to lead discussions, argue a case, explain a problem
• Analytic skills
• Team player

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being