CUSTOMER SUCCESS REPRESETATIVE FOR UK

Who are we?

Did you know that Atlas Copco is the largest Air Compressor manufacturer in the world with its compressors being used in industries ranging from hospitals to offshore oil drills? Are you looking to be part of an organization which believes in investing in its people and contributing towards their organic growth? This might be the perfect opportunity for you to make a difference. Do check out the job description below. Did you know that our Customer Success Centre located in Brno is growing?

What are we looking for?

We are looking for a native English speaker to become our new Customer Success Representative who will play a key role engaging with contracted customers, strengthening relationships and increasing the customer share. The successful candidate will join a highly motivated and professional team, hungry for expanding the business in a sustainable way.

Key responsibilities and accountabilitie

• Call customers in a regular basis to understand it's business, processes and build solid relationships and send the leads to external sales people as a marketing dispatcher through C4C.  
• Find new business opportunities, upselling, cross selling and climbing the service ladder. 
• Increase the customer satisfaction by contacting customers, taking feedbacks and define corrective actions and advise to customer.
• Use C4C to manage calls, leads, opportunities, customer base and activities. 
• Work together with the sales engineers, building customer-oriented proposals.  
• Coordinate and work together with operations, marketing and other related departments 
• Follow up all contracts over the lifetime, making sure that we are delivering what was promised and that customers can see the value of our solutions. 
• Make sure that Atlas Copco stays as "first in mind, first in choice" for all contracted customers. 
• Work in the annual price adjustments with customers, making sure that we keep/increase the projected profitability. 
• Be the main contact for questions and inquiries (removing this responsibility from the sales engineers).

Skills and Experienc

• Native level of English
• Interest in sales with a focus on target achievement
• 2 years experience on similar position in sales, marketing or customer service
• Communicativeness, love to debate, ability to deal with a variety of people in a different way
• Fast thinking, up for challenge, persistence and determination
• Willingness to learn basic potential technical issues in production that could indicate business opportunity
• Ability to understand basic data analytics
• Experience in dealing with customers and working in a multicultural environment are considered

What we offer

• An annual financial bonus and yearly salary increase
• Support for new employees coming from parental leave (free place at kindergarten or contribution to external kindergarten up to 4.000,- CZK; only for kids between 1-3y)
• Contribution to your pension fund (up to 2000,- CZK)
• Contribution to meal
• MultiSport card or Wellness vouchers
• Flexible working hours (core working hours 10am – 3pm)
• Shortened working week - Giving back to you full 15 free days by shortened working week (37,5 hours/week)
• 5 weeks of holiday, 3 flexible days-off
• Possibility of partial work from home (50% home office/office work)
• Supported technical trainings, certifications etc., language courses, free access to LinkedIn Learning, and many other internal and external trainings
• Referral bonus program
• Psychological, financial, or legal counseling to all employees (provided by 3rd party company, anonymously)
• Discounted insurance and financial services by Renomia Benefit
• Friendly and open culture of Swedish company
• Voluntary days/programs for non-profit organizations based on our employees’ preference
• Company social, sports, and family events and team buildings
• Possibility to join us on our way of “Payback” (social responsibility) activities – f.e. financially supporting Atlas Copco´s "Water for all" organization or attending other non-profit organizations volunteering activities (for ADRA or pet shelter etc.)

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.