Jr. Service Delivery Coordinator

Your role

As a Junior Service Delivery Coordinator you’ll join the Power Technique IT (PT IT) organization, which delivers key IT services supporting delivery teams across the Power Technique Business Area of Atlas Copco. You’ll work in a team focused on operations, security, and architecture - helping us build scalable, secure, and future‑ready cloud solutions.

Since PT IT’s main base is in Belgium, you will be among the very first colleagues in Brno. Really one of the first. 😊

Your responsibilities:

• Support and oversee day-to-day IT service delivery operations.
• Maintain strong relationships with internal and external stakeholders, understanding their operational needs.
• Ensure service delivery complies with defined processes, standards, and agreements.
• Collaborate with operations and technical teams to optimize resource utilization and efficiency.
• Monitor service delivery metrics and operational performance indicators.
• Prepare and maintain regular reports on service performance and operational efficiency.
• Identify, propose, and support implementation of process and service improvements.
• Assist in managing service incidents and problems, coordinating resolution activities.
• Support preventive measures to reduce recurring incidents and operational bottlenecks.
• Maintain accurate documentation and ensure compliance with internal standards and industry regulations.

To succeed, you will need

• Bachelor’s degree or equivalent through relevant work experience.
• Familiarity with IT service management processes
• Understanding of service operations and delivery workflows
• Knowledge of service management tools
• Basic knowledge of ITIL principles (preferred)
• Advanced level of English
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to collaborate across technical and non-technical teams
• Structured, detail-oriented, and proactive mindset
• Customer oriented approach

In return, we offer

• Annual financial bonus and salary increase
• Flexible working hours, shortened to 37.5 hours per week
• 5 weeks of vacation and 3 flexible days
• Option to work from home (up to 50% of the week)
• Meal contribution
• Multisport card or Flexi Pass vouchers
• Pension fund contribution up to CZK 2,000/month
• Training opportunities, including language courses, free access to LinkedIn Learning
• Technical training and certifications
• Free psychological, financial, and legal counseling for employees and their families (Employee Assistance Program)
• Newly renovated offices with a stunning city view, large terrace on the 20th floor, and a relaxation zone
• Volunteer days and support for non-profit organizations
• A friendly company culture is not just a cliché – we regularly organize team-building events, social gatherings, movie quizzes, and more
• Additional perks such as special O2 tariffs, Makro card, and VIP accounts with Datart and Alza

Attractive benefits, great people — that’s why we’re among the top employers in South Moravia, as confirmed by the Employer of the Year awards.

Come be a part of it!

Job location

This role offers a hybrid working arrangement (50% x 50%), allowing you to split your time between working remotely and being on-site at our office in Holandská street, Brno, Czech Republic.