Service Process Specialist

Your role

As a Service Process Specialist your mission is to support customer centers in their journey to increase utilization, customer satisfaction and operational efficiency.

You will

• Ensure uninterrupted and efficient service operations by assisting customer centers with high quality forward planning and the scheduling of their service technicians and support their day to day service operations.
• Imporove customer service ensuring accurate and timely entry of customer orders into service systems, verifying all details for correctness
• Communicate with customers to clarify order details, resolve issues, and provide updates on order status
• Collaborate with sales, service, logistics, and inventory teams to coordinate order fulfillment and address discrepancies.
• Improve planning processes by analysing operational data
• Collaborate closely with the respective BPX‘s (Business Process Expert) for the onboarding process
• Actively contribute to gathering and implementing best practices
• Support adoption of best practices to improve operational excellence
• Gather feedback from the field, identify inefficiencies, and suggest creative solutions
• Enhance customer experience through timely reporting, scheduling, and communication

To succeed, you will need

• Communicative knowledge of English and German language

• Mandatory experience working with SAP; experience in a similar position is an advantage

• Excellent communication skills, customer-oriented attitude, and proactive mindset

In return, we offer

• • Annual financial bonus and salary increase
  • Flexible working hours, shortened to 37.5 hours per week
  • 5 weeks of vacation and 3 flexible days
  • Option to work from home (up to 2 days per week)
  • Meal contribution
  • Multisport card or Flexi Pass vouchers
  • Pension fund contribution up to CZK 2,000/month
  • Extensive training opportunities, including language courses, free access to LinkedIn Learning
  • Free psychological, financial, and legal counseling for employees and their families (Employee Assistance Program)
  • Newly renovated offices with a stunning city view, large terrace on the 20th floor, and a relaxation zone
  • Volunteer days and support for non-profit organizations
  • A friendly company culture is not just a cliché – we regularly organize team-building events, social gatherings, movie quizzes, and more
  • Additional perks such as special O2 tariffs, Makro card, and VIP accounts with Datart and Alza

  Attractive benefits, great people — that’s why we’re among the top employers in South Moravia, as confirmed by the Employer of the Year awards.

  Come be a part of it!

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our office in Brno, Czech Republic.

Contact information

 Recruiter: Barbara Křemečková

barbara.kremeckova@atlascopco.com