Service Process Specialist

Your role

We are currently looking for a new colleague to join our team as a Service Process Specialist. In this role, you will play a key part in supporting our international service operations and ensuring seamless coordination between our customers and technical teams.

Main responsibilities of the role:

• Coordinate and facilitate service technician visits abroad, ensuring smooth communication between customers and our technical teams
• Share best practices and provide training to colleagues abroad
• Work closely with the global team of process engineers
• Actively participate in process improvement and automation initiatives
• Collaborate with the service contract specialist team to ensure proper updates to service contracts and maintenance plans

To succeed, you will need

• Advanced English skills (100% of your daily written and spoken communication will be in English); French or German is an advantage
• Basic knowledge of Excel
• A proactive mindset and the ability to stay engaged even with repetitive tasks
• Strong organizational skills and a friendly, customer-oriented approach
• Experience with SAP is an advantage but not a requirement (we’ll be happy to train you)

In return, we offer

• • Annual financial bonus and salary increase

  • Flexible working hours, shortened to 37.5 hours per week

  • 5 weeks of vacation and 3 flexible days

  • Option to work from home (up to 3 days per week)

  • Meal contribution

  • Multisport card or Flexi Pass vouchers

  • Pension fund contribution up to CZK 2,000/month

  • Extensive training opportunities, including language courses, free access to LinkedIn Learning, and the ACCA program

  • Technical training and certifications

  • Free psychological, financial, and legal counseling for employees and their families (Employee Assistance Program)

  • Newly renovated offices with a stunning city view, large terrace on the 20th floor, and a relaxation zone

  • Volunteer days and support for non-profit organizations

  • A friendly company culture is not just a cliché – we regularly organize team-building events, social gatherings, movie quizzes, and more

  • Additional perks such as special O2 tariffs, Makro card, and VIP accounts with Datart and Alza

  Attractive benefits, great people — that’s why we’re among the top employers in South Moravia, as confirmed by the Employer of the Year awards.Come be a part of it!

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 2 days a week and being on-site at our office in Brno, Czech Republic (CZ).

Contact information

 Talent Acquisition Team: Barbara Kremeckova