Service Process Team Leader

Your role

Key Responsibilities

• Lead and develop the planning team (typically 10–15 employees).
• Take responsibility for long-term planning activities.
• Coordinate capacities, materials, and delivery schedules.
• Ensure the accuracy of forecasts and planning outputs.
• Collaborate closely with production, logistics, and sales teams.
• Monitor and report key performance indicators (KPIs).

• Lead initiatives related to onboarding, reporting enhancements and global development activities

To succeed, you will need

• Ability to make decisions based on data and analytical insights.
• Strong organizational skills with the ability to prioritize effectively.
• Excellent communication skills across departments (technicians, logistics, sales).
• Leadership capabilities, including team motivation, providing feedback, and developing employees.
• Resilience under pressure and the ability to manage rapidly changing situations.
• Proactive mindset with a focus on finding solutions rather than problems.
• Experience leading a small team.
• Knowledge of ERP systems (e.g., SAP, Microsoft Dynamics) is an advantage.
• Advanced proficiency in Microsoft PowerPoint, Excel, and Power BI.

In return, we offer

• Annual financial bonus and salary increase
• Flexible working hours, shortened to 37.5 hours per week
• 5 weeks of vacation and 3 flexible days
• Option to work from home (up to 2 days per week)
• Meal contribution
• Multisport card or Flexi Pass vouchers
• Pension fund contribution up to CZK 2,000/month
• Extensive training opportunities, including language courses, free access to LinkedIn Learning, and the ACCA program
• Technical training and certifications
• Free psychological, financial, and legal counseling for employees and their families (Employee Assistance Program)
• Newly renovated offices with a stunning city view, large terrace on the 20th floor, and a relaxation zone
• Volunteer days and support for non-profit organizations
• A friendly company culture is not just a cliché – we regularly organize team-building events, social gatherings, movie quizzes, and more
• Additional perks such as special O2 tariffs, Makro card, and VIP accounts with Datart and Alza

Attractive benefits, great people — that’s why we’re among the top employers in South Moravia, as confirmed by the Employer of the Year awards.

Come be a part of it!

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely 2 days a week and being on-site at our office at Brno, Czech Republic.

Contact information

 Talent Acquisition Team: Barbara Kremeckova