Want to work with an international Player?

Your new role will be

Using your strong organizational and communication skills, as a Service Planner you will be the heart of the planning and administration of our daily field activities. You will engage daily with our customers as you answer their inquiries and provide excellent customer service on behalf of Atlas Copco. You will enjoy being a team-player as you interact frequently and coordinate with our various departments, all with the support of the Service Operations Manager, Service Division. You can expect us to provide all necessary training on our service plans and services when you get started with us.

The main activities you’ll be responsible for:

• Answering incoming customer calls/emails and providing excellent customer service as you help them identify their service needs and apply the right course of action, responding to their needs and questions
• Planning and deploying the service, repair and maintenance work and any other site-specific needs for your territory in collaboration with Sales Representatives and the Service Operations Manager
• Selecting the right Service Technician based on skill requirement for each job and proactively preparing them with anything they may need 
• Preparing required parts list and specialty tools (if required) and actively following-up to make sure they are being ordered and shipped at the required date
• Set up the parts for efficient technicians pick up and/or shipping to customer sites
• Coordinating and controlling all unused/returned parts brought back by the Service Technician using the return form and placing the parts back into the local inventory
• Coordinating the issuing of purchase orders, ensuring they are sent to vendors, following up with vendor service delivery, retrieving visit report from vendor, and then finally closing the job
• Monitor all open jobs WIP (Work In Progress) and make sure to take actions to reduce aging WIP

What will help you succeed in your new role:

• Your 3+ years of previous experience in a similar role (ex: customer service, dispatcher, coordinator, planner, maintenance planner etc.)
• Your advanced computer skills: Outlook, Word, Excel, SAP (would be an asset)
• Your ability to give great customer service, develop relations and handle customer concerns
• Your excellent communication skills – Hungarian & English –speaking and writing

• Your strong sense of responsibility and proactivity
• Your well-developed organizational and time management skills.

What you can expect:

At Atlas Copco, you can count on a very dynamic and challenging working environment. Take place among highly motivated and experienced professionals in a modern office close to Budapest (Szigetszentmiklós). Our product range and our brand recognition makes us a true leader in our industry. We pay a competitive salary. With our Learning Academy, you are able to extend your knowledge - at any time. We provide a high standard laptop, mobile phone, mobile Internet and other tools supporting work on home office basis. Get to know our passionate team, that focus on teamwork. Take advantage of our benefits like flexible working hours that allows you to balance your professional and personal life or our driver safety training. Take part in various activities that increase team-spirit and your well-being. You will receive comprehensive training support from day one on.

Become part of our Team! We are looking forward to your application!

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Passionate people create exceptional  things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. 
We believe that people make it happen and with us you are empowered to act.  Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer  a wide range of interesting job roles and many opportunities to grow. This is where it begins –  Join us at the Home of Industrial Ideas.