Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation)

Your role

As a Quality Business Process Owner & Continuous Improvement Manager (Inspection & Deviation), your mission is to drive continuous improvement of Inspection and Deviation processes across Service Technology Centres within the Vacuum Semi Service (VSS) Division, ensuring robust, value‑adding and customer‑focused ways of working. You will lead a global network of process champions, providing clear ownership, governance and alignment to STC and divisional strategy. This is an exciting opportunity to work across a global network and collaborate with teams to improve our business processes. You will report to the Senior Manager – Quality & Product Engineering.

You will

• Support Service Technology Centres across the VSS Division in communicating and embedding the OPEX Quality Strategy for Inspection and Deviation.
• Identify and prioritise issues impacting customer satisfaction, acting as a subject matter expert to support effective and timely resolution.
• Provide technical input and authority for inspection plans for legacy products managed within the STC organisation.
• Improve inspection accuracy across STCs, using tools such as Gauge R&R to assess and strengthen process effectiveness.
• Work collaboratively with product companies, application and quality teams, using data and facts to review and improve tolerances and inspection plans.
• Support the transformation of inspection processes towards a more knowledge‑based and digital approach, connecting teams and information across the VTBA value stream.
• Contribute to improvements in material usage costs through better inspection and process control.
• Support process risk analysis activities, including PFMEA, helping define appropriate controls and capability measures.
• Promote best practice, safety and operating standards, ensuring SHE requirements are understood and applied.
• Encourage adherence to and standardisation of global processes, working closely with other Quality BPOs and CI Managers to ensure aligned delivery and communication.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 5–7 years of experience working in a Quality Engineering or Quality Improvement role within a technical or manufacturing environment. 

You also bring:

• A strong quality foundation, with an HND or Degree in Engineering, Quality or a Science discipline, and a recognised Quality qualification (Six Sigma Green or Black Belt preferred).
• Hands‑on experience in quality and statistical methods, including data analysis, technical problem solving and process improvement.
• Experience working with complex technical equipment, ideally in a customer‑facing or service environment.
• The ability to work effectively in global, multi‑cultural teams, communicating clearly across different levels and cultures.
• Good project and organisational skills, with a methodical, analytical approach and a focus on delivering practical benefits.
• Strong communication and influencing skills, with confidence using tools such as MS Office (SAP knowledge desirable).

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Global Technology Centre in Burgess Hill, United Kingdom (GB).

Contact information

 Talent Acquisition Team: Jessica Timperley