Training Operations Manager - Field Service

The Training Operations Manager – Field Service role is the operational lead for all aspects of technical skills and product training for a global team of Field and Onsite Service Engineers. Our Field Service community is a valued group of highly skilled engineers with responsibility for installing and maintaining the company’s products at our customers’ facilities. Our systems and equipment must operate 24/7 and are critical to the safe and continuous operation of our customers’ manufacturing activities. It is therefore important that the Field and Onsite teams receive the highest quality technical and product training to ensure we continue to provide a world-class customer service offering.     

Reporting to the Global Technical Training Manager, the Training Operations Manager, will be responsible for the governance, accountability and smooth operation of a global network of Training Centres that are owned and operated by the Semiconductor Service Division.  

As well as specific product training, the role will drive the adoption and implementation of a range of broader technical training programmes supporting induction & early careers through to advanced technical training and career development.

The role will be able to bring significant operational experience gained in an L&D management position, to provide governance and support across all aspects of the Field Service training landscape.  

A continuous, critical evaluation of training operations in each region is expected, ensuring that our Training Centre teams continue to deliver a world class service to their customers.

Main Responsibilities:

• Operational management of a network of global Training Centres and their respective training teams

• Divisional responsibility for the technical and product competency development of all Semiconductor Service Field & Onsite Service Engineers

• Ensure that all established training programmes are adopted and followed from induction & early careers through to advanced technical training and career development programmes

• Ensure appropriate means of assessment and tracking of progress are being completed and reported at local and divisional level

• Build and maintain strong relationships with Training Centre teams to ensure that suitable delivery mechanisms (instructor(s) and infrastructure) exist within each entity. Support the local teams to address capability gaps

• Implement and manage a global audit programme that assures and maintains the quality of the training activities taking place in each Training Centre

• Maintain awareness and ensure local adherence to additional training requirements to conform with local legislation or regulatory bodies

• Articulation of new requirements from local training teams to key stakeholders within the divisional team to ensure capability gaps are understood and solutions developed and prioritised according to business need

• Creation and presentation of comprehensive monthly and quarterly training reports to Divisional and functional management teams

• Contribute to business development, suggesting ideas for continuous improvement

Skills and Experience:

Required:

• A minimum of three to five years’ experience of working in a Learning & Development environment 

• Technical Training management experience gained in an engineering/manufacturing environment 

• Experience of remotely managing an international or global team

• Ability to communicate effectively at all organisational levels through verbal and written means 

• Fluent in English (written and verbal)

Highly Desirable:

• University or formal training qualification - strong understanding of adult learning principles 

• CIPD or other recognised Learning & Development qualification

• Regional/in-country travel requirement

• International travel requirement 

To be successful, the role must be able to call upon professional knowledge and skills that have been developed in a dynamic training operations environment combined with a strong management ethos to drive learning best practice and adherence-to-standard across a diverse geographical landscape.

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