Field Service Technician
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Your Role
CPC Pumps International Inc. is a part of the Atlas Copco Group, a world-leading industrial group present in more than 180 countries, over the span of approximately 150 years. It is a company that serves customers with innovative compressor, vacuum, power, and industrial technologies. CPC Pumps specializes in designing, manufacturing, testing, and servicing of engineered heavy duty process centrifugal pumps (fully API 610 Compliant) for the CCUS, Green Energy / Circular Economy, H2, LNG, Chem-Petrochem and power-generating industry since 1957.
CPC Pumps is looking for a talented professional to join our team to fill the role of Field Service Technician.
Purpose
The Field Service Technician is responsible for carrying out maintenance and service on centrifugal pumps equipment for customers. This individual is involved in evaluation, national and international field service, start-up assistance and troubleshooting of centrifugal pumps, warranty claims and inspection of incoming pumps.
Duties and Responsibilities
• Carry out maintenance and service on API 610 and other centrifugal pumps.
• Provide onsite field support to customers including installation and servicing and repairing of systems and equipment
• Answer customer questions and resolve issues
• Refer other issues/questions to appropriate personnel for follow up, testing and troubleshooting
• Assist in instructing customers in the operation and maintenance of systems/equipment
• Act as a liaison with customers on administrative and technical matters for assigned projects
• Maintain up-to-date product knowledge, which includes reading instruction manuals, API 610 Standard, and participating in training programs as required by CPC
• Apply good standards of engineering practice and promote a professional image at end user’s sites
• Commission new equipment in an effective manner
• Effectively diagnose mechanical faults on customer equipment
• Cares about proper administration of activities and ensure that time sheets and other paperwork are signed by customers and submitted in a timely manner
• Advise users personnel about the general operations of their centrifugal pumps and maintenance requirements, while promoting company service products
• Advise the Engineered Solutions Manager and/or the service salesman of any new business opportunities
• Support local customer base, develop new customers, and maximize time utilization
• Prepare service reports with care and attention and offer solutions to problems
• Assembly and Disassembly of API 610 and other centrifugal pumps
• Dimensional and visual inspection of pump components
• Seal Flush Tubing fabrication and installation
• Seal Component Installation, such as reservoirs, gauges, orifices, etc.
• Pump Hydrostatic testing
• Impeller Balancing
• Mechanical Seal Air testing
• Pump to Driver alignments
To succeed, you will need
Qualification Requirements
• Able to work as a team and independently with strong self-management and professionalism
• Strong analytical, problem solving and communication skills
• Solid Microsoft Office (Excel, Word, Outlook) skills
• Able to complete work within assigned deadlines
• Computer proficiency as required for communication, research, and work orders
• Excellent customer service and communications skills (written and verbal)
• Must be fluent in English and have a valid driver license
Education and/or Experience
• High school diploma or equivalent preferred
• Experience in servicing of API 610 Centrifugal pumps in the Hydrocarbon industries
• Ability to troubleshoot non-performing pumps and other rotating equipment
• Millwright training and/or experienced with machining, welding, and common tasks in repair procedures
Physical Demands
• Must be able to lift up to 50 lbs. on a regular basis, and lift 100 lbs. occasionally
• Ability to work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Work Environment
• Must be aware of and comply with all relevant safety policy and procedures
• Work environment involves working in both the warehouse, field, and office settings
• Warehouse environment involves ability to work in a high noise area, work around forklifts, machines, and equipment.
• Must wear personal protective equipment, including safety glasses and steel toed boots, while working in warehouse
• Travel is required, mostly regional but extended stays globally would be required.
CPC Pumps International Inc. is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applications from all qualified individuals. If contacted for an interview, please inform us of any accommodation that you may require during the hiring process.
In return, we offer you
• Competitive compensation
• Excellent dental and health benefits plan
• Company’s social events
City
Burlington
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