Technical Support Specialist

Allow us to introduce ourselves…

You may think you don’t already know us, but our paths have definitely crossed before! From the water bottle in your hand, to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the same!

Your new role will be

Bring your curiosity to work as our next Technical Support Specialist. In this role, your mission is to ensure seamless business operations and a superior end-user experience by providing proactive, discreet technical expertise and frontline IT service delivery. You will contribute directly to how we create high‑quality products and solutions for our customers.

The Support Specialist plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations. This role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience. By managing IT activities discreetly and efficiently, the Onsite Engineer ensures minimal disruption to daily business operations while supporting the company’s digital transformation.

The main activities you’ll be responsible for

• Handle PC-related tasks such as setting up new hires, performing hardware swaps, and maintaining end-user devices to ensure a smooth onboarding and operational experience.
• Troubleshooting: Provide prompt, professional support for technical issues, including PCs, printers, and other peripherals, serving as the go-to resource for IT-related queries.
• Monitor and maintain IT systems, addressing potential issues proactively to ensure business continuity and system reliability.
• Implement regular system checks and updates to prevent downtime and enhance performance
• Act as the frontline representative for IT, bridging the gap between the business and IT by providing professional, effective support.
• Collaborate with other IT teams and departments to address complex issues and deliver IT services that meet business needs seamlessly.
• Manage activities that ensure seamless IT operations, keeping the "dirty work" behind the scenes to minimize disruptions and maintain a smooth user experience.
• Coordinate with vendors and external partners to ensure the availability and reliability of IT services
• Follow IT security protocols and assist in maintaining compliance with company policies, safeguarding sensitive data and IT assets.
• Manage software installations and updates to keep systems current and secure
• Maintain accurate documentation of IT processes and share knowledge with team members and users to enable effective troubleshooting and best practices.
• Develop and update user guides and training materials to support end-users

What will help you succeed in your new role

• Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations.
• Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support.
• In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities.
• Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management.
• Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination.
• University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus.
• Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred.

In return, we offer you

• Medical, Dental, Vision coverage from day 1

• 3 weeks paid vacation, 5 flex days, 5 sick days and 1 floating holiday

• 100% company match towards retirement pension plan

• Gym and education reimbursement, as well as employee assistance programs

We thank all applicants for their interest. Only candidates selected to advance in the hiring process will be contacted.

Atlas Copco Canada Inc. may use internal AI-assisted tools during applicant screening. Applicant information is not shared with public AI tools. These tools support the hiring process; however, all hiring decisions are made by human reviewers.

Atlas Copco Canada Inc. is an equal opportunity employer and is committed to accommodating applicants throughout all stages of employment, including recruitment. Multiple interview formats are available. If you require accommodation during the interview process, please inform the recruiter. All accommodation requests will be handled confidentially.