GAP_Manager_Technical Support & Training

Your role

• As the Technical Support & Training Manager Marine Aftermarket, you are responsible for all technical governance, failure analysis, global troubleshooting guidance, product knowledge development, and capability-building for the Marine Aftermarket of the Gas & Process Division.
• You act as the central technical authority supporting technical support engineers, field service engineers (FSEs), shipowners and product companies.
• Your role ensures that all technical cases, service recommendations, and maintenance standards are executed safely, consistently, and in line with OEM specifications.
• You also own the global Marine technical training program and competency development paths for the technical support team, FSEs, agents, and customers.
• Your mission is to strengthen the technical backbone of the Marine Aftermarket organization by ensuring fast, reliable, and expert-level technical support;  supporting failure investigations and overhaul recommendations;  defining technical standards and troubleshooting guidelines; ensuring technical risk mitigation and compliance with warranty and safety standards;  providing technical risk input for LTSAs and commercial reviews and developing and executing training curricula in collaboration with the divisional training center.

To succeed, you will need

• Bachelor or Master degree in Mechanics, Mechatronics or Instrumentation.
• Strong knowledge of rotating equipment (turbo or screw compressors, companders).
• Additional certifications in vibration diagnostics are beneficial.
• Extensive experience in technical support of turbomachinery or cryogenic Marine applications.
• Proven ability to diagnose complex failures using analytical tools and system troubleshooting.
• Experience supporting technical execution of dry-dockings and on voyage repairs.
• Familiar with OEM warranty processes and claim evaluation.
• Demonstrated experience in technical training program development.
• Understanding of automation/IAS logic and system integration.
• Experience collaborating with Product Companies on RCA and design improvements.
• Analytical thinker with strong problem-solving capability.
• Excellent communicator able to simplify complex subjects.
• High safety awareness and compliance mindset.
• Strong leadership in technical mentoring and capability building.
• Ability to work cross-regionally in multicultural environments.

In return, we offer

• A high-impact technical leadership role within the Gas & Process Division.
• Direct involvement in improving compressor and machinery reliability globally.
• Opportunity to shape the Marine team technical competence development.
• Access to global training and development programs.
• Competitive employment package.

Job location

This role requires you to work on-site at our office in Busan, Seoul, Pangyo, Korea (the Republic of) (KR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.