CTS Field Service Engineer

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Job Title: Engineer_Field Service

Business Area: Compressor Technique (CT)

Division: Compressor Technique Service (CTS)

Reporting to: Team Leader_Regional Service

Location: Busan

PURPOSE OF THIS JOB

• To maximize customer satisfaction on our service quality and capability, by providing professional field service and consultancy while promoting service products to generate service NIS.
• To carry out service, repairs, maintenance and overhaul of air compressors and related industrial equipment.

DUTIES&RESPONSIBILITY

• On arrival at customer’s premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.
• Implement correct working methods, use correct tools and observe all safety rules and regulations.
• Collection of local purchase parts from suppliers for service jobs
• Carry out daily jobs as assigned / instructed by the Supervisor / Manager
• Follow all instructions given in the scope of works as per service work order
• Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions
• Write reports of jobs carried out on the service work order or recommend any follow up actions if needed.
• Explain to customer if any follow up or repair jobs are needed
• Maintain cleanliness at compressor room and surrounding area before leaving customer’s premise.
• Feedback to supervisor / manager on follow up actions required
• Provide technical and quality feedback to the technical specialist according to customer’s feedback
• Record all time spent in the field, workshop and other activities
• Timely and correct feedback on work orders, weekly report and monthly report;
• Working closely with sales team to satisfy customer;
• Maintain proper PPEs’ being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area
• Ensure proper usage and maintenance of all workshop equipment or measuring equipment.

QUALIFICATION

• At least 1-year hands on working experience in the engineering industry, preferably with good knowledge on air compressor fundamentals 
• Computer literate and a self-starter with the ability to read technical manuals and prepare technical / service reports in English
• Mechanical / electric-mechanical troubleshooting skills
• Certificate / Diploma in mechanical / Electric-Mechanical discipline
• Able to work as a team and customer-oriented 
• Self motivated and able to work independently in a challenging and demanding environment 
• Able to write and communicate verbally in English
• Analytical and detail oriented
   

* Submission of recommendation letter along with CV preferred

* Please submit only the minimum personal information required for the recruitment process.

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