GAP Engineer_Aftermarket Technical Support

JOB TITLE: Engineer_Aftermarket Technical Support (Mechanical)

DIVISION: GAP (Gas and Process)

REPORT TO: Manager_Aftermarket

LOCATION: Busan, South Korea

[MISSION]

The Aftermarket Technical Support Engineer provides back-office technical support for marine compressor packages, focusing on commissioning support, warranty claim resolution, spare-parts technical support, and aftermarket product development.

The role drives technical issues to documented closure and develops practical solutions that improve equipment reliability, customer uptime, and service efficiency. 

[KEY RESPONSIBILITY]

• Provide technical support for commissioning, including troubleshooting, technical clarification, start-up issue resolution, and escalation.
• Lead the technical resolution of warranty claims through failure analysis, root cause investigation, corrective action, and documented closure.
• Coordinate with Product Companies, Engineering, Quality, and field teams to resolve technical issues.
• Monitor recurring failures and initiate product, process, or maintenance improvements to prevent recurrence.
• Provide spare-parts technical support, including parts identification, validation, interchangeability, and applicability.
• Develop and maintain preventive maintenance lists and recommended spare-parts lists.
• Develop service kits and standardized aftermarket solutions.
• Support aftermarket product development, including maintenance solutions, upgrades, revamping, and spare-parts packages.
• Provide technical input for quotations involving complex spare parts, service kits, warranty materials, and aftermarket products.
• Support critical technical escalations when required to protect commissioning schedules or customer operations.

[REQUIREMENTS]

• University degree in Mechanical Engineering, Marine Engineering, or a comparable technical discipline.
• Strong understanding of rotating machinery and marine compressor package systems.
• Knowledge of mechanical troubleshooting, root cause analysis, commissioning, and warranty processes.
• Understanding of spare-parts identification, preventive maintenance requirements, and service practices.
• Familiarity with ERP systems, technical documentation tools, and engineering databases is an advantage.
• Good command of English, both written and spoken.
• Proficient in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Teams.
• Minimum 5 years of experience in technical support, field service, commissioning, or related engineering roles. 
• Experience troubleshooting rotating machinery and resolving complex technical issues.
• Experience conducting root cause investigations and implementing corrective actions.
• Experience supporting customers, field teams, and international stakeholders.
• Experience with spare-parts support, PM lists, service kits, or aftermarket product development is preferred.
• Experience in marine, compressor, oil and gas, process, or industrial equipment businesses is an advantage. 
• Strong ownership and accountability with the ability to drive technical issues through to closure. 
• Analytical and structured problem-solving mindset with strong attention to detail. 
• Strong communication and collaboration skills when working with customers, service teams, and cross-functional stakeholders. 
• Proactive and self-driven with a continuous improvement mindset aligned with Atlas Copco Group values. 
• Willingness to travel when required.

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.