GAP_Planner_Service

Your Role

The Service Planner coordinates service quotations, resource planning, and mobilization for Global Marine Service activities worldwide.The role ensures that the right Field Service Engineer, competence, tools, parts, documentation, and travel arrangements are ready for safe, efficient, and on-schedule service execution.

Your day-to-day

• • Coordinate Global Marine Service requests, maintain visibility of assignment status, and manage the global service schedule while communicating any changes or potential impacts to relevant stakeholders.
  • Develop service quotations by confirming scope, labor, travel, tools, parts, schedules, costs, and commercial requirements, ensuring alignment with customer and business needs.
  • Match service requirements with qualified Field Service Engineers based on availability, competence, certifications, location, workload, and travel requirements, while supporting sustainable workforce utilization.
  • Coordinate all prerequisites for successful service execution, including technical instructions, safety information, tools, parts, diagnostic equipment, documentation, travel arrangements, visas, permits, and site access.
  • Track mobilization and service progress, manage escalations related to delays, resource conflicts, scope changes, safety concerns, and customer issues, and ensure timely completion of timesheets, expenses, reports, invoicing, and job closure activities.
  • Maintain accurate planning data and contribute to improvements in resource utilization, schedule adherence, first-time-fix rates, reporting quality, warranty performance, customer satisfaction, and planning processes, tools, and methodologies.

Your skills and experience

• Bachelor’s degree or equivalent qualification in Business Administration, Logistics, Engineering, Marine Operations, or a related field, with relevant experience in service planning, field service coordination, logistics, project coordination, marine operations, or similar operational environments.
• Solid understanding of service quotation preparation, resource planning, mobilization, execution follow-up, reporting, invoicing, and job closure, supported by basic commercial knowledge of labor costs, travel expenses, cost allocation, service orders, and warranty processes.
• Good working knowledge of ERP systems, customer relationship management (CRM) tools, field service planning applications, reporting platforms, and Microsoft 365 applications.
• Experience coordinating engineers, technicians, vessel attendance, shipyard activities, offshore assignments, or international travel is preferred. Exposure to marine services, rotating equipment, compressors, LNG carriers, shipyards, or dry-docking environments is a strong advantage.
• Strong organizational, planning, and coordination skills with attention to detail, excellent English communication skills, and the ability to collaborate effectively across regions, functions, cultures, and time zones.
• Safety-first, customer-focused, and service-oriented mindset with the ability to manage multiple priorities in a dynamic environment. Demonstrates ownership, sound judgment, cost awareness, reliable follow-through, and proactive escalation when required.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

This role requires you to work on-site at our office in Busan, Korea (the Republic of) (KR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.