Customer Care Thailand

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

Job description

Duties and responsibilities include, but are not limited to:
· Prepare for, book, maintain and follow orders, including pre-payments before delivery
  and invoicing, as defined in SAP/SMP System. · Check contract together with credit controller, logistic dept. and other relevant teams/
  departments according to company’s policy.
· Support, coordinate the sales/service process and progress of orders, check and push
  the pre-payment, lead time and goods delivery.
· Update and follow up SAP database, Atlas Copco Tools and Assembly System
  Goods return and replacement database and other relevant databases.
· Handle claims, investigate and take appropriate action including arranging the return
  of faulty or damaged items and follow up credit notes.
· As a contact window with sales, collaborate with Atlas Copco Group company such as SCA,
  Lubbering and internal departments and service branches (purchase, project, service

  Department/Application Center Asia and Logistics, Power Tool Distribution) to expedite  

  customer orders on time and make the business run smoothly.
· Support the salesman in sales administration work.
· Answer customer telephone queries/e-mail with respect to orders, Lead time, deliveries.

· Ensuring all transactions are booked according to the company guidelines.

 
To succeed, you will need  

Mission

To provide administrative support to the sales/service team by efficient and accurate administration activities.

Experience requirements

· 2+years experience in an administration position in industrial product manufacturers
    or trading company.

Knowledge

· Sound knowledge on SAP/ERP system, SAP logistics and order process module, Incoterm experience are considered as advantages;
· Strong PC skills and excellent on Excel;
· Strong data analysis skill, reporting;
· Good English skill both in written and speaking.

Educational requirements

College degree or University degree.

Personality requirements

· Urgency                                                                                  
· Detail focused                                          
· Patient
· Good telephone manner
· Good at time management

Attributes

· Customer focus                      
· Proactive                   
· Analytical
· Problem solving
· Teamwork

In return, we offer you

Opportunity to work with a global company and career growth. 

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City
Chachoengsao

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.