Service Sales Engineer (Eastern of Thailand) 1

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

• Carry out effective sales activities to achieve the Aftermarket sales objectives and target revenues for the assigned territories.
• Expand the current service sales scope and proactively promote new service products to achieve assigned target revenues.
• Provide proactive customer service support to achieve maximum customer satisfaction.

 
To succeed, you will need  

• Focus on automotive and automotive tier accounts in Chonburi and Rayong.
• Accountable for service revenue targets in the assigned territory by improving service levels (from reactive to proactive service products), broadening service scope, and increasing the customer base.
• Proactively visit and communicate with customers to understand their current service needs or potential service requirements throughout the tool's lifecycle.
• Propose and formulate suitable service solutions with excellent presentations on the values (Cost Efficiency, Quality, and Uptime).
• Proactively use CRM systems (Salesforce, SPIRIT) to forecast and manage sales plans efficiently.
• Track market share development and competitor movements.
• Develop the service sales strategy in collaboration with the product sales team to grow proactive service products.
• Build strong relationships with GI/MVI (General Industry and Motor Vehicle Industry Customer Segment) to foster cross-selling.
• Establish partnership-type relationships with customers at the appropriate levels. Understand customer needs, processes, and business drivers.
• Reach deals through negotiations that are win-win for both the customer and us.
• Follow up on deliverables.
• Cooperate with the credit controller to ensure that account receivables are collected on time according to payment terms.

In return, we offer you

• Fully support by management team
• Global operation network
• Career growth in service division

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.