Customer Service Representative - NSC

Functional area:  Administration
Country:  United States
City:  Charlotte, NC
Company name:  Atlas Copco Compressors LLC
Date of posting:  Sep 6, 2019

Your future job

Your mission
The customer service representative is a key member of the Supply Chain Team reporting directly to the Supervisor of Customer Service and Inventory Planning. The customer service representative is responsible for providing excellent service to our Atlas Copco customers.

 

The role

Accessibility Notice:  If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to:  acnacareers.hr@us.atlascopco.com or call 973-397-3400.  Reasonable accommodation requests will be considered on a case-by-case basis. 

  • Act as a key customer contact to provide information about the availability and delivery of orders
  • Manage customer inquiries timely and efficiently
  • Work cross functionally with all departments to support customer requests
  • Provide quotes and enter orders for non-Edi customer centers
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
  • Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
  • Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
  • Perform other duties as assigned.

 

Skills and experience

  • 2+ years in customer service
  • Preferred experience in inventory control, distribution, supply chain, or logistics
  • Customer focused (both internal and external)
  • Confidence to face and tackle problems and challenges
  • Ability to build rapport and establish positive relationships with team members and customers
  • Efficient and organized in daily tasks
  • Excellent written and verbal communication
  • Microsoft Office Products

 

Education

  • Associates degree in business, supply chain, or related field (or equivalent work experience)

 

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . . 

 

We at Atlas Copco believe that there is always a better way.  This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That’s where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs. 

 

Start your journey today!

 

We add value wherever we do business

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more at www.atlascopcogroup.com