Inside Sales Associate

Your role

Compensation: Base salary range $55,000 to $65,000, plus monthly commission.  Salary range is based on knowledge, skills and experience. 

As an Inside Sales Representative, your responsibilities are:

• Maintain the customer relations and you guarantee our customers an excellent daily service.
• Primary point of contact for the customers in your region.
• Process requests by preparing and delivering quotes and technical documents.
• Assist the sales team in boosting sales and performance.
• Responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson.
• Meet customers via virtual way (Teams) or visit them at their premises.
• Listen to the customer’s needs and propose and implement improvements to support the further development.
• Call customers when additional information is required to process the request. 
• Follow up on customers (propose solutions in case of problems (warranty, delivery...). 
• Receive telephone calls from customers and answer promptly.  Work together with customer service to assist customers in the best way possible.
• Making approx. 20 calls per week to potential customers to generate new opportunities.
• Handle administrative matters (following up mailboxes, updating customer data, creating new customers) 
• Assist your colleagues where necessary.
• Strive to maximize customer satisfaction and take actions to promote customer satisfaction.
• Follow up on quotations and keep the CRM up to date by updating item master data, creating new items and customers.

To succeed, you will need

• Seeking an enthusiastic and result-driven professional with ideally a background in internal sales and/or business development and/or customer support:. 
• Bachelor degree and/or 2 to 5 years’ experience in a similar function.
• Bachelor’s degree (4-year) in business or technical field or equivalent combination of education and work experience.
• Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint), experience with ERP systems is an advantage.
• Have an pro-active attitude and are customer oriented. 
• Willingness to take on a variety of tasks, some are clearly defined in advance, as needed.
• Thinking along on daily improvements of working methods to remain efficient.
• Creative in thinking and acting, have a sense of accuracy.
• Good communication skills and the ability to work independently. 
• Ability to adapt to changing circumstances (flexibility).
• Communicate in a relationship-oriented way with both internal and external customers and a passion to work with customers.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . . .

Choose your career with us!

The opportunity to work together with the complete team, on the future development of Edmac as a strong player within the market.  We offer you the advantage of coming into a dynamic company, combined with the expertise and possibilities of an market-leader.  The chance to further develop your career within the Edmac business. Become part of dynamic team with great ambitions to further develop our company.

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary range is $55K - $65K based on knowledge, skills, and experience, plus monthly commissions. 

Job location

On-Site

This role requires you to work on-site at our office in Charlotte, NC.  You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Tachelle Peeples