Supply Chain Manager

People Management

• Leading by example and managing a team consisting of planners, customer service representatives, and an inventory analyst.
• Identifying training needs, and setting and implementing cross training plans to promote staff development and minimize leave/absence disruptions.
• Setting employee performance objectives, measuring performance, identifying performance gaps, and taking action to maximize productivity and service levels.

Inventory Management

• Setting spare parts availability and inventory level targets in conjunction with the Logistics Manager.
• Setting spare parts inventory replenishment parameters in line with service level targets, to maximize availability and minimize inventory.
• Reviewing and updating item level stocking parameters on a regular basis.
• Coordinating the daily inventory replenishment and planning routine and implementing and monitoring proactive alarm level reports to ensure potential inventory shortages are addressed on time.
• Coordinating the daily follow up of open customer orders and open purchase orders with product companies and external suppliers.
• Identifying and addressing root causes for inventory shortages that lead to customer backorders and higher than targeted air freight.
• Analyzing inventory ageing and proposing inventory returns to vendors and scrap exercises on a quarterly basis.
• Managing emergency spare parts replenishment parameters and reviewing emergency parts requirements with the service division.
• Implementing detailed procedures to cover all aspects of the inventory management function.
• Recording and reporting of inventory related KPI on a daily and/or monthly basis (as needed).
• Be willing to take additional responsibility in the future.

Customer Contact and Order Flow

• Timely follow up of customer enquiries and claims in relation to overdue orders and other un-availability related issues.
• Following customer order flow through the system to ensure system errors don’t affect delivery performance.

Experience

• You are hands-on, and have demonstrated success in maintaining accuracy and timeliness in inventory management.
• You have good financial knowledge, and understand how the operation affects the bottom line.
• You have at least 5 years of experience in different areas within Supply Chain Management.
• You have very good knowledge of BPCS processes (query writing a plus). SAP knowledge a plus.
• Proven track record managing people is a plus.

Education

• Bachelor’s (4-year) degree in supply chain, logistics, or a related field preferred, or

          equivalent experience

Skills

• You have strong communication skills, and are able to communicate effectively with a wide range of people.
• You have an analytical mindset, are highly organized and detailed oriented.
• You have high energy levels, a positive, can-do attitude and are willing to learn.
• You are customer-focused, committed to your team and the organization, and you like to take responsibility and initiative.
• You are ok with occasional travel