Technical Support Representative
Experience. Customer. Service...nano
Technical Support Representative
Location: Charlotte , United States : North Carolina
Provides prompt technical support for a portfolio of products manufactured or marketed by nano-purification solutions, for the compressed air & gas purification markets. The role involves remote troubleshooting of technical issues and providing remedial and long-term solutions in keeping with the high level of customer support synonymous with nano. The role will include regular off-site visits to customer installations to support our distributors and OEM customers.
Roles and Responsibilities
- Point of contact for product technical issues providing a response within an agreed timeframe
- Work with customers to troubleshoot technical issues and provide remedial actions or solutions to keep the product operational and the customer satisfied
- Be available to travel to the customer’s site, if necessary, in North America including Mexico & Canada
- Work with the Engineering teams if needed, across various manufacturing units, to undertake root cause analysis and provide corrective actions to customers when necessary
- Produce site visit or technical reports covering issues and actions taken to resolve the problem
- Raise and execute potential warranty claims in line with the company warranty policy
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
- Any other tasks or support as required to provide exceptional customer technical support
What we expect of you?
- 4-year technical and/or mechanical engineering degree, or equivalent experience
- 3-5 years of direct industry experience; Hands on experience with the ability to repair compressed air treatment and gas generation products
- Mechanical, electrical and/or pneumatic system experience is required
- Ability to work independently in the field and travel with short notice for emergency purposes
- Customer focused with a desire to respond to requests or technical issues in a timely manner and provide a high level of customer service
- Self-motivated with the ability to work on multiple technical support issues, with limited supervision
- Analytical mindset and a good problem solver
- Good communicator (both verbally and written). Ability to produce clear reports as required
- Proficient in the use of Microsoft Office, including Word and Excel
What you can expect from us?
- New challenges and opportunities to learn every day
- Opportunities for professional development
- Excellent compensation package,
- Outstanding company wellness & benefits programs
- Generous 401 (k) retirement plan
- Health insurance/ Dental insurance/ Vision insurance
- Competitive paid time off
At nano-purification solutions we recognize that world-class customer service is the most important component to any successful business. Our business and our backgrounds are in air and gas purification and our experience in this field spans a wide range of industries. We combine this knowledge and experience to ensure our products and services are designed and provided to meet the objectives and expectations of our Customer. Our commitment is simple … we will stand behind our products and ensure that our customer service is unrivaled in the industry.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
At Nano we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers.
That’s where you come in – we believe our people make it happen.
Drive your Career, Explore Opportunities, Realize your Passion . . .
Start your journey today!
Nano is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. nano purification solutions strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All nano purification solutions employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.