Sr. Customer Quality Engineer

Your role

The Sr. Customer Quality Engineer is a member of the quality department, responsible for ensuring the continuous improvement in customer quality.

To succeed, you will need

Customer Quality Management

• Work as a NEXUS coordinator, providing guidance to investigators on failure reporting and corrective action process
• Produce weekly & monthly key metrics such as warranty cost, early failure rate and NEXUS…etc.
• Monitor and review product quality failures that occur at Customers (via email, warranty data and NEXUS) and make sure quality information is shared within product company. Make sure appropriate investigation and corrective actions are taken by initiating and coordinating problem solving activities.
• Work as True warranty owner, reviewing True warranty data, producing monthly KPI and developing key action plan to reduce true warranty cost and product early failure (90day failure)
• Monitoring VSS warranty data and communicate STC team
• Providing NEXUS guidance to investigators on failure reporting and corrective action process
• Communicate with STCs and field services to discuss failure information and provide corrective action report if requested
• Break down top failure mode and develop key action plans for improvement
• Drive in warranty reduction activities
• Support CPQ (Cost of Poor Quality) reduction activities for customer warranty

Quality Assurance System 

• Understand customer requirements on product quality or quality process and reflect it on internal process
• Arrange and lead customer audits such as Samsung EQA, Intel assessment, ASML audit, AMAT audit, and Micron audit and follow up corrective action against audit findings
• Conduct customer surveys and coordinating customer centricity activities

In return, we offer

• Education level: Bachelor's degree in engineering
• Relevant Previous experience (minimum years of experience to competently carry out the role, not total year of experience): Minimum 7+ years experience in various quality functions
• Knowledge areas/Skills (minimum level of knowledge to fullfil the role’s responsibilities)

• • Experience and knowledge on Q-Cost managment and quality tools
  • Knowledge and experience in managing customers quailty issue and/or internal quality issue
  • Basic knowledge on quaity management system is required
  • Experience in external customer audit and internal system audit is beneficial
  • Strong capability in problem solving is required
  • Good skills for variout audit programs such as internal, 3rd party and customer audit
  • Good communication and presentation skills both in English and Korean are required

Job location

Option 1: On-Site
This role requires you to work on-site at our office in Cheonan, South Chungcheong, South Korea, Korea (the Republic of) (KR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: David Jeong