Apply now »

Field Service & Support Engineer

Functional area:  Service
Country:  UK - United Kingdom
City:  Cheshire
Company name:  Air Compressors and Tools Limited
Date of posting:  Sep 6, 2025

Your future job

Main Duties

Primarily based in our customer facility in the Cheshire area, you will be responsible for the day-to-day support across our product range and more.You will be fully involved in all aspects of tooling repair including but not limited to pneumatic and DC motor tooling types.

 

Working alongside our internal departments you will be involved in bespoke project assemblies and/or customer rework requests as well as preventative maintenance and calibration schedules carried out on customer sites across the UK

 

  • To provide product or technical training to customers as and when required.
  • To support the promotion of Desoutter solutions, services, and products by working with local ASM's and customers to solve application and product problems.
  • To understand the competition, their products, and their market presence. 
  • Undertake the requirement for corrective or preventative maintenance of Desoutter equipment. 

 

 

Qualifiations Desired

 

  • ONC/HNC qualification in Mechanical or Electrical Engineering.

  • Experienced candidates with other Mechanical or Electrical Engineering qualifications will be considered.

 

Experience/Skills Required/ Essential

 

  • Mechanical/Electrical background, technical and hands on.

  • Knowledge of assembly tooling such as clutch, transducer or pulse tools.

  • Ability to problem solve industrial type tooling.

  • Understanding of general industry sectors and their applications is a big advantage.

  • Strong communication skills. able to make in-person customer presentations.

  • Self-motivation with the ability to work alone.

  • Ability to work to tight schedules, prioritise workload and meet specific deadlines.

  • Good interpersonal skills.

  • Team player.

  • Computer literate to a higher than basic level.

  • Enthusiastic approach to products, salesmen and customers.

 

Experience/Skills preferred

 

  • Ability to promote, develop and maintain a culture conducive to quality throughout the

    organisation and to improve its performance

  • Have an understanding and an ability to find and use technical/professional knowledge and information.

  • Ability to reason logically and to recognise assumptions to evaluate options and reach

    sound decisions.

  • Understand and demonstrate an awareness of the link between their role and the

    business.

  • Ability to express ideas and receive and exchange information clearly.

  • Ability to establish and implement a systematic course of action to achieve an objective

    effectively and efficiently.

  • Ability to maintain clear focus on customer satisfaction; take action when needed to

    meet the expectations of the customer.

  • Able to maintain organisation, ethical and social values in all business activities.

  • Able to identify alternatives to current thinking; ability to develop and implement innovative solutions to problems.

  • Able to positively persuade, convince and impress others in order to achieve results.

  • Ability to utilise appropriate interpersonal styles and methods during group interactions.

  • Ability to work to tight schedules, prioritise workload and meet specific deadlines.

  • Ability to communicate with all levels, internally and externally in a confident manner.

  • Have a flexible approach to your working pattern.

  • Effectively promote the Desoutter company image.

  • Attend training to develop relevant knowledge and skills.

  • Conducts effective performance evaluations and mentors those with less experience through formal channels.

  • Train others and clients through both formal and informal training programs.

  • Internal Operations.

  • Suggests areas for improvement in internal processes along with possible solutions.

  • Complies with and helps to enforce standard policies and procedures.

 

Additional Requirements 

 

  • Clean driving licence

  • Must be prepared to work weekends at short notice as and when required based upon the business needs

 

Contacts

Internal:      -      All levels within all departments UK & Overseas.            

External:      -     Customers and Suppliers.         

 

Desoutter Industrial Tools

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.

With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

Apply now »